Chiraz Bejaoui
Account Manager
Berlin
Summary
Client-oriented professional with 3 years of experience in customer service, purchasing, and account management, alongside over 3 years running an independent resale business. Proven ability to manage high volumes of client interactions, resolve issues efficiently, and maintain accurate records in fast-paced environments. Strong communicator with a proactive and organized approach, focused on building client relationships and supporting customer satisfaction and account growth.
Overview
4
4
Languages
9
9
years of professional experience
Work History
Co-Founder & Business Development Lead
Moondust Electronics Ltd
09.2022 - Current
- Spearheading business development initiatives while enhancing client and supplier relationships.
- Managing procurement and supply chain operations to ensure product availability and competitive pricing.
- Combining strategic planning and operational leadership to drive customer satisfaction.
French Speaking Customer Service Agent
Concentrix
07.2025 - 07.2026
- Provided customer support for social media platforms, handling an average of 15 cases per day — analyzing user accounts, resolving technical issues, and delivering tailored guidance and recommendations to improve user experience
French Speaking Customer Service Agent
Concentrix
03.2025 - 06.2025
- Implementing social media marketing measures via chat, email, telephone and social media messenger.
- Answering customer inquiries from advertisers and agencies (small and medium-sized businesses).
- Developing ideas to improve customer satisfaction and the customer advertising experience.
Account Management Intern
Moonfare GmbH
07.2024 - 01.2025
- Providing ongoing support to partners by addressing daily inquiries and enhancing their experience.
- Conducting qualitative analyses of French partners to assess retention and potential partnership terminations.
- Assisting high-net-worth individuals (HNWI) and ultra-high-net-worth individuals (UHNWI) throughout their investment processes.
- Contributing to a total increase of $21.85 million in Assets under Management (AuM) by preparing subscription documents.
- Participated in client meetings, demonstrating professionalism and effective listening skills to understand their needs better.
Purchasing Executive
BD Electronics Ltd
02.2022 - 09.2022
- Led end-to-end procurement of electronic components, averaging 20+ parts per week, ensuring uninterrupted supply chain operations through strategic sourcing across global online platforms.
- Drove component qualification by interpreting technical datasheets and engineering drawings, proactively developing alternative sourcing strategies to mitigate supply risks and reduce lead times.
- Managed and developed a portfolio of 10+ international vendors, leading price and payment term negotiations to optimize procurement costs and strengthen supplier relationships.
- Trained and onboarded new purchasing staff, mentoring an average of 2 newcomers every 3 months, accelerating their integration and ensuring consistent procurement standards.
International Purchasing Assistant
BD Electronics Ltd
08.2021 - 02.2022
- Sourced and identified electronic components (obsolete, hard-to-find, active and passive) across multiple online platforms.
- Supported component analysis using technical datasheets and engineering drawings.
- Assisted in vendor communication and price negotiations.
Intern
Banque Nationale Agricole
09.2017 - 10.2017
- Supported daily banking operations by handling an average of 10 client requests per day, ensuring smooth and efficient service delivery.
- Maintained and monitored client bank records upon request, ensuring accuracy and timely updates across a large-scale database.
Education
MSc - International Business Management
Gisma University of Applied Sciences
Germany07-2024
Master of Research - Economic and Financial Engineering
IHEC Carthage, University of Carthage
Tunis, Tunisia11-2020
Bachelor - Management, Specialization in Finance
IHEC Carthage, University of Carthage
Tunis, Tunisia06-2018
Skills
Account Management
Client Relationship Management
Customer Satisfaction
Business Development
Stakeholder Communication
Customer Onboarding
Microsoft Office
Social Media Marketing
Procurement coordination
Market research
CRM Softwares (HubSpot, SalesForce & Zoho )
Data analysis
Volunteering Experience
Red Crescent - 07/2019 – 06/2020 Tunis, Tunisia
• Organizing meetings
• Participating in health awarness campaigns
Student Lab Assistant at Ecstra Laboratory - 09/2019 – 11/2021 Tunis, Tunisia
• Organizing conferences
• Assisting with experiments on risk-taking behavior of students using Z-Tree
Timeline
French Speaking Customer Service Agent
Concentrix
07.2025 - 07.2026
French Speaking Customer Service Agent
Concentrix
03.2025 - 06.2025
Account Management Intern
Moonfare GmbH
07.2024 - 01.2025
Co-Founder & Business Development Lead
Moondust Electronics Ltd
09.2022 - Current
Purchasing Executive
BD Electronics Ltd
02.2022 - 09.2022
International Purchasing Assistant
BD Electronics Ltd
08.2021 - 02.2022
Intern
Banque Nationale Agricole
09.2017 - 10.2017
Bachelor - Management, Specialization in Finance
IHEC Carthage, University of Carthage
Master of Research - Economic and Financial Engineering
IHEC Carthage, University of Carthage
MSc - International Business Management
Gisma University of Applied Sciences