Chiraz Bejaoui
Berlin
Summary
Client-oriented professional with 3 years of experience in customer service, purchasing, and account management, alongside over 3 years running an independent resale business. Proven ability to manage high volumes of client interactions, resolve issues efficiently, and maintain accurate records in fast-paced environments. Strong communicator with a proactive and organized approach, focused on building client relationships and supporting customer satisfaction and account growth.
Overview
9
9
years of professional experience
4
4
Languages
Work History
French Speaking Customer Service Agent
Concentrix
07.2025 - Current
- Provided customer support for social media platforms, handling an average of 15 cases per day — analyzing user accounts, resolving technical issues, and delivering tailored guidance and recommendations to improve user experience
Co-Founder & Business Development Lead
Moondust Electronics Ltd
London
09.2022 - Current
- Spearheading business development initiatives while enhancing client and supplier relationships.
- Managing procurement and supply chain operations to ensure product availability and competitive pricing.
- Combining strategic planning and operational leadership to drive customer satisfaction.
French Speaking Customer Service Agent
Concentrix
Berlin
03.2025 - 06.2025
- Implementing social media marketing measures via chat, email, telephone and social media messenger.
- Answering customer inquiries from advertisers and agencies (small and medium-sized businesses).
- Developing ideas to improve customer satisfaction and the customer advertising experience.
Account Management Intern
Moonfare GmbH
Berlin
07.2024 - 01.2025
- Providing ongoing support to partners by addressing daily inquiries and enhancing their experience.
- Conducting qualitative analyses of French partners to assess retention and potential partnership terminations.
- Assisting high-net-worth individuals (HNWI) and ultra-high-net-worth individuals (UHNWI) throughout their investment processes.
- Contributing to a total increase of $21.85 million in Assets under Management (AuM) by preparing subscription documents.
- Participated in client meetings, demonstrating professionalism and effective listening skills to understand their needs better.
Purchasing Executive
BD Electronics Ltd
Valletta
02.2022 - 09.2022
- Led end-to-end procurement of electronic components, averaging 20+ parts per week, ensuring uninterrupted supply chain operations through strategic sourcing across global online platforms.
- Drove component qualification by interpreting technical datasheets and engineering drawings, proactively developing alternative sourcing strategies to mitigate supply risks and reduce lead times.
- Managed and developed a portfolio of 10+ international vendors, leading price and payment term negotiations to optimize procurement costs and strengthen supplier relationships.
- Trained and onboarded new purchasing staff, mentoring an average of 2 newcomers every 3 months, accelerating their integration and ensuring consistent procurement standards.
International Purchasing Assistant
BD Electronics Ltd
Valletta
08.2021 - 02.2022
- Sourced and identified electronic components (obsolete, hard-to-find, active and passive) across multiple online platforms.
- Supported component analysis using technical datasheets and engineering drawings.
- Assisted in vendor communication and price negotiations.
Intern
Banque Nationale Agricole
Tunis
09.2017 - 10.2017
- Supported daily banking operations by handling an average of 10 client requests per day, ensuring smooth and efficient service delivery.
- Maintained and monitored client bank records upon request, ensuring accuracy and timely updates across a large-scale database.
Education
MSc - International Business Management
Gisma University of Applied Sciences
Germany07.2024
Master of Research - Economic and Financial Engineering
IHEC Carthage, University of Carthage
Tunis, Tunisia11.2020
Bachelor - Management, Specialization in Finance
IHEC Carthage, University of Carthage
Tunis, Tunisia06.2018
Skills
Microsoft Office
Account Management
Stata
Client Relationship Management
Social Media Marketing
Business Development
Asset Management
Timeline
French Speaking Customer Service Agent
Concentrix
07.2025 - Current
French Speaking Customer Service Agent
Concentrix
03.2025 - 06.2025
Account Management Intern
Moonfare GmbH
07.2024 - 01.2025
Co-Founder & Business Development Lead
Moondust Electronics Ltd
09.2022 - Current
Purchasing Executive
BD Electronics Ltd
02.2022 - 09.2022
International Purchasing Assistant
BD Electronics Ltd
08.2021 - 02.2022
Intern
Banque Nationale Agricole
09.2017 - 10.2017
Master of Research - Economic and Financial Engineering
IHEC Carthage, University of Carthage
MSc - International Business Management
Gisma University of Applied Sciences
Bachelor - Management, Specialization in Finance
IHEC Carthage, University of Carthage
Volunteering Experience
Red Crescent - 07/2019 – 06/2020 Tunis, Tunisia
• Organizing meetings
• Participating in health awarness campaigns
Student Lab Assistant at Ecstra Laboratory - 09/2019 – 11/2021 Tunis, Tunisia
• Organizing conferences
• Assisting with experiments on risk-taking behavior of students using Z-Tree