Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Work Availability
Quote
Software
Interests
Websites
Timeline
Generic
Chitua Alozie Kalio

Chitua Alozie Kalio

Baldham

Summary

Dynamic leader with a proven track record of driving transformation through cross-functional programs. Demonstrated leadership, strategic, and business management skills, particularly for organizations experiencing transformational and technological change. Recognized for fostering teamwork in international companies, while achieving significant results.

Overview

20
20
years of professional experience
7
7

Certifications

Work History

Supervisory Board Member

Giesecke+Devrient EPayments
10.2022 - Current
  • Reviewed strategic objectives and performance of the U.S. site, which represents over 200m€ in revenue, contains over 100 employees, includes two production facilities and two administrative offices.
  • Helped steer post-M&A integration activities. Provided strategic and operational guidance to achieve local goals in alignment with global directives.

Global Head of Client Services

Giesecke+Devrient EPayments
07.2019 - Current
  • Held various positions, becoming Global Head of CS in 2022, with a team of over 140 colleagues located in 16 countries in the areas of order management and client relationship management.
  • Established a global template for optimized, end-to-end order-to-cash processes and standard systems to reduce the cost to serve.
  • Oversaw the globalization of a harmonized, division-wide client satisfaction survey and client segmentation concept.
  • Developed a new Leadership Training Program for new managers within the ePayments division, which was eventually replicated as a corporate standard.

Head of Strategy & PMO, Technical Operations

Novartis AG
09.2014 - 06.2019
  • Oversaw purchasing strategy & cross-functional programs to deliver savings over $500m in third-party spend annually.
  • Set annual targets for the purchasing function, ensured robust project pipelines and monitored target achievement.
  • Led program management for a large cost & demand reduction savings program for an entire division. Kept oversight of key savings projects to ensure targets were met.

Education

MBA -

Stanford University Graduate School of Business
Stanford, CA, USA
06-2008

Bachelor of Arts - Human Biology

Stanford University
Stanford, CA, USA
06-2005

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Excellent communication
  • Leadership

Certification

  • International Card Manufacturing, ACE-Commercial Certificate (04/2025).
  • Novartis Business Partnering Certificate (03/2017).
  • Cranfield University School of Mgmt. Certificate, Mktg. Strategy & Planning (03/2014).
  • DHL Basic and Advanced Consulting Skills Training. Completed both programs. Later served as faculty & a lecturer on Project Planning for the Advanced Consulting Skills Training (achieved ratings of 4.1/5) and on Interviewing & Persuasion for the Basic Consulting Skills Training (achieved ratings of 4.3/5) from 2012-2014.
  • DMAIC (Define, Measure, Analyze, Improve, Control) Lean Methodology (2013).
  • Stanford Decision Quality in Organizations Certificate Program (08/2007).

Languages

German
Advanced (C1)

Accomplishments

  • Served as Business Excellence Lead & Product Owner to design and implement a transactional billing engine to automate the sales order creation and billing (reporting) for digital solutions products at G+D.
  • Led organizational change initiatives that had never been done before at a global scale, e.g. employee engagement (“Pulse Check”) surveys and internal communication agenda at G+D.
  • Received divisional Bravo Award for outstanding individual contributions at G+D.
  • Initiated & designed the Chief of Staff role at G+D, which was replicated in other divisions as a best practice.
  • Won the DPDHL GBS Award for Europe in Employee Engagement and was nominated for the CEO Award for outstanding project results.
  • Was featured in an online intranet special (“The First Choice Way”) at DPDHL on delivering a project using lean principles. Became an inhouse consulting best practice project example.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

You cannot discover new oceans unless you have the courage to lose sight of the shore.
André Gide

Software

Microsoft Office

SAP

Salesforce

Interests

Travel

Outdoor sports and activities

Reading and writing

Timeline

Supervisory Board Member

Giesecke+Devrient EPayments
10.2022 - Current

Global Head of Client Services

Giesecke+Devrient EPayments
07.2019 - Current

Head of Strategy & PMO, Technical Operations

Novartis AG
09.2014 - 06.2019

MBA -

Stanford University Graduate School of Business

Bachelor of Arts - Human Biology

Stanford University
Chitua Alozie Kalio