Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chrislande Augustin

Newark

Summary

Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management.

Astute medical administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multitasking abilities. Skilled at typing correspondence and managing files.

Overview

5
5
years of professional experience

Work History

Medical Assistant

PLANNED PARENTHOOD
02.2023 - Current
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.

Childcare Assistant Teacher

The Learning Experience
03.2021 - 05.2022
  • Established strong relationships with parents through regular communication, fostering trust and collaboration for their child''s development.
  • Assisted lead teacher in designing thematic units, enhancing the overall curriculum for greater student interest.
  • Maintained accurate records of student progress and behavior, allowing for timely interventions when necessary.
  • Collaborated effectively with fellow teachers to share best practices and coordinate activities across classrooms in the childcare center.
  • Assisted in maintaining a clean and orderly classroom environment, ensuring compliance with health and safety regulations while supporting an optimal learning space for students.
  • Engaged with children on individual basis to build positive relationships and promote learning.

Customer Service Cashier

Macys Department Store
02.2019 - 12.2020
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Streamlined the checkout process for faster service and improved customer experience.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Collaborated with team members to ensure smooth operations during peak hours.

Education

High School Diploma -

Linden High School
Linden, NJ
06.2021

Skills

  • Appointment Setting
  • Front Desk Operations
  • Appointment Scheduling
  • Patient Scheduling
  • Reminder Calls
  • Paperwork Coordination
  • Customer Service
  • Attention to Detail
  • Active Listening
  • Problem Solving

Timeline

Medical Assistant

PLANNED PARENTHOOD
02.2023 - Current

Childcare Assistant Teacher

The Learning Experience
03.2021 - 05.2022

Customer Service Cashier

Macys Department Store
02.2019 - 12.2020

High School Diploma -

Linden High School

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Chrislande Augustin