Christian Hansen
Duisburg
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
But also with active interest and some skills in other fields, and a desire and interest in the world of technology and programming.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Refurbed Deutschland Service GmbH
01.2023 - Current
- I have worked as a normal customer service agent with added responsibilities. Herein my job has included the management of social media responses to customers, and their reviews of our service.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeated business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the partners of the company.
- Responded to social media comments from customers, and their reviews on service platforms such as Trustpilot.
- I have translated certain things, that were needed for projects and has been displayed by the company to the customer. This has also benefited the processes for other service agents operating on the respective market.
Customer Care Representative
United Call Centers
07.2022 - 12.2022
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high call volume with exceptional professionalism and efficiency.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
Education
Master of Science - Data Technologies
Aarhus University
Aarhus, Denmark 04.2001 -
High School Diploma -
Aarhus Business College
Aarhus 04.2001 -
Skills
Information Security
undefinedTechnology research
Interested in the way the newer technology such as portable devices, and computers are advancing, and getting increasingly complex components that allow the device to give a better performance, but also handle new technology that will make the user experience that much better.
I also have an interest in the development of certain programs and projects, especially the once currently being developed, in light of the success brought forward with the AI advancements in recent times.
Timeline
Customer Service Representative
Refurbed Deutschland Service GmbH
01.2023 - Current
Customer Care Representative
United Call Centers
07.2022 - 12.2022
Master of Science - Data Technologies
Aarhus University
04.2001 -
High School Diploma -
Aarhus Business College
04.2001 -
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