Christian Ngwabo
IT Professional
Den Haag
Summary
Driven by a passion for excellence, I spearheaded transformative initiatives at WESEV SERVICES B.V., enhancing team morale and client satisfaction. My expertise in project management and exceptional interpersonal skills led to significant improvements in operational efficiency and relationship building. Leveraging skills in IT management and software development, I consistently delivered innovative solutions and fostered a culture of continuous improvement.
Overview
18
18
years of professional experience
Work History
Director
WESEV SERVICES B.V.
01.2016 - Current
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Assisted in recruiting, hiring and training of team members.
Technical Operations Support and Java Development
European Patent Office
10.2019 - 03.2023
- Boosted collaboration among team members using project management tools for task tracking, communication, and resource allocation.
- Increased productivity by managing technical projects from inception to completion with clear communication and attention to detail.
- Developed custom scripts for process automation, reducing manual workload while increasing accuracy and reliability of results.
- Assisted in the establishment of IT policies and guidelines that significantly improved organizational compliance standards across multiple domains.
- Spearheaded the successful migration of critical systems to updated platforms, ensuring minimal disruption to business operations.
- Implemented robust monitoring systems that provided real-time insights into potential issues for swift corrective action when needed.
- Reduced downtime with proactive maintenance, troubleshooting, and resolution of hardware and software issues.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Monitored system performance to identify potential issues.
- Configured and tested new software and hardware.
- Developed and implemented preventive maintenance procedures.
Information Management Officer
European Patent Office
02.2007 - 09.2019
- Increased team efficiency with the design and delivery of targeted training programs on various software applications and tools used within the organization.
- Assisted in risk mitigation initiatives by establishing thorough data backup policies and disaster recovery plans.
- Facilitated successful project completion by maintaining accurate records and providing timely status updates to stakeholders.
- Ensured information security by enforcing strict access controls and conducting regular audits of system permissions.
- Streamlined communication between departments with the development of an effective knowledge sharing platform.
- Collaborated with IT teams to define requirements for new systems implementations or upgrades, ensuring seamless integration with existing infrastructure.
- Improved overall data quality with consistent monitoring, validation, and correction efforts.
- Served as a central point of contact for any information-related queries or concerns from internal or external parties as required.
Education
Post Graduate Diploma - Cloud Computing
University of Texas
Austin 04.2001 -
Master of Science - Computing And Informtion Technology
University of NorthUmbria
Newcastle, United Kingdom 04.2001 -
Bachelor of Science - Communication
University of Applied Sciences
Arnhem, Netherlands 04.2001 -
Bachelor of Arts - English Private Law
University of Yaounde
Camerooon 04.2001 -
Skills
Project Management
Operations Management
Crisis Management
Information Technology Management
Hiring and Retention
Problem-Solving
Excellent Communication & Interpersonal Skills
Remote Support
Application support
Software Deployment
Database Administration
Remote Technical Support
Help Desk Support
System Maintenance
Software Development
Machine Learning
Languages
English
Bilingual or Proficient (C2)
French
Advanced (C1)
Dutch
Upper intermediate (B2)
German
Upper intermediate (B2)
Timeline
Technical Operations Support and Java Development
European Patent Office
10.2019 - 03.2023
Director
WESEV SERVICES B.V.
01.2016 - Current
Information Management Officer
European Patent Office
02.2007 - 09.2019
Post Graduate Diploma - Cloud Computing
University of Texas
04.2001 -
Master of Science - Computing And Informtion Technology
University of NorthUmbria
04.2001 -
Bachelor of Science - Communication
University of Applied Sciences
04.2001 -
Bachelor of Arts - English Private Law
University of Yaounde
04.2001 -
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