CHRISTIANA UCHECHUKWU NWACHUKWU
Bilingual Executive Secretary /project Manager
BERLIN
Summary
Accomplished Bilingual Executive Secretary/Project Manager at the Embassy of Nigeria Berlin, adept in office administration and problem-solving abilities. Streamlined operations and enhanced communication, achieving significant project success. Demonstrated exceptional teamwork and collaboration, securing multi-year grants and fostering strong professional relationships. Proven track record in improving client satisfaction and operational efficiency.
Overview
15
15
years of professional experience
2
2
Languages
Work History
Bilingual Executive Secretary/Project Manager
Embassy of Nigeria Berlin
04.2011 - Current
- Maintained confidentiality of sensitive information while managing executive calendars and appointments efficiently.
- Assisted in the preparation of presentations, reports, and proposals to facilitate informed decision-making among company leaders.
- Demonstrated adaptability by providing support to various departments when needed, ensuring smooth operations throughout the organization.
- Collaborated on projects with other administrative staff members to ensure cohesive support across all departments.
- Streamlined meeting logistics by coordinating schedules, agendas, and minutes for high-level meetings.
- Reduced response times in addressing inquiries from clients or partners thanks to fluency in multiple languages.
- Enhanced communication efficiency by translating and proofreading documents for executive staff.
- Managed travel arrangements and itineraries, ensuring seamless experiences for executives during international trips.
- Aided in the establishment of new partnerships through efficient coordination of introductory meetings between company representatives.
- Enhanced client satisfaction by providing prompt, professional assistance via phone calls or emails in both languages.
- Increased productivity by organizing and maintaining a comprehensive filing system for important documents.
- Updated and maintained confidential databases and records.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Negotiated and managed third-party contracts related to project deliverables.
- Proved successful working within tight deadlines and a fast-paced environment.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Maintained open communication by presenting regular updates on project status to customers.
- Reported regularly to managers on project budget, progress, and technical problems.
- Facilitated workshops to collect project requirements and user feedback.
- Kept executives aware of cultural nuances during international interactions leading to strengthened business relations.
- Developed strong professional relationships with clients, partners, and stakeholders through effective bilingual correspondence.
- Improved office organization by maintaining an up-to-date inventory of office supplies and placing orders when necessary.
- Wrote reports, executive summaries and newsletters.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
Administrative Support /Grant Program Coordinator
AFRICAN WOMEN & YOUTH ORGANIZATION E.V, BERLIN
08.2010 - 03.2011
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
- Created job files for each project and maintained current data in each file.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Conducted regular evaluations of grant programs to assess effectiveness and identify areas for improvement or expansion.
- Facilitated workshops for community partners on topics such as fundraising strategies, budgeting basics, and effective storytelling in proposals.
- Collaborated with cross-functional teams to develop project plans, timelines, and resource allocations for successful grant implementation.
- Managed a diverse portfolio of grants, ensuring compliance with guidelines and regulations at all stages of the granting process.
- Supported account reviews, tracking, analysis and cost projections.
- Improved program visibility by creating marketing materials, enhancing online presence, and presenting at conferences.
- Assisted in developing organization-wide strategies for increasing grant funding sources and diversifying revenue streams.
- Created and maintained databases for departmental research programs to manage pending and funded projects, pre and post-award updates and participant activities.
- Coordinated, created and prepared routine administrative research.
- Provided ongoing training to staff on best practices in grant research, writing, management, and reporting.
- Maintained accurate records of all grant applications, awards, reports, and correspondence in an organized filing system.
- Assisted with grant and contract proposal planning and preparation.
- Increased grant award success rate by providing guidance to applicants on proposal writing and submission requirements.
- Contributed to long-term organizational sustainability by securing multi-year grants from major foundations and government agencies.
- Promoted collaboration among grantees by organizing networking events where organizations could share experiences and lessons learned from their projects.
- Maintained open lines of communication with applicants, providing regular updates on the status of their proposals and offering feedback when necessary.
- Established and maintained electronic files for grant-funded projects for tracking and reporting.
Chief Administrative Officer
Refugee Emancipation E.V, Postdam,Germany
04.2010 - 07.2010
- Provided remote assistance to customers using screen sharing tools, ensuring efficient issue resolution.
- Monitored performance metrics regularly, taking corrective actions as needed to maintain high levels of service excellence consistently.
- Utilized proven problem-solving methods in accordance with company policy to enhance client satisfaction.
- Contributed ideas for improving the support process during team meetings, resulting in significant workflow enhancements.
- Coached employees through day-to-day work and complex problems.
- Served as a reliable point of contact between clients and specialized teams within the organization, streamlining communication pathways effectively.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Master of Arts - Intercultural Conflict Management
Alice Salomon University of Applied Science
Berlin, Germany 04.2001 -
Bachelor in Education - Education And Community Development
University Of Nigeria Nsukka
Nsukka 04.2001 -
Diploma - Education And Community Development
University of Nigeria Nsukka
Nsukka 04.2001 -
Skills
Meeting coordination
Professional correspondence
Teamwork and collaboration
Office administration
Microsoft office
Problem-solving abilities
Report generation
Verbal and written communication
Administrative support
Administrative policies
Executive schedule management
Human resources support
Travelling and Cooking
Traveling and cooking are my favorite hobbies. I love exploring new places, experiencing different cultures, and trying local cuisines. Traveling broadens my perspective, while cooking allows me to recreate and experiment with the flavors I discover. Both bring joy, creativity, and a sense of adventure to my life.
Timeline
Bilingual Executive Secretary/Project Manager
Embassy of Nigeria Berlin
04.2011 - Current
Administrative Support /Grant Program Coordinator
AFRICAN WOMEN & YOUTH ORGANIZATION E.V, BERLIN
08.2010 - 03.2011
Chief Administrative Officer
Refugee Emancipation E.V, Postdam,Germany
04.2010 - 07.2010
Master of Arts - Intercultural Conflict Management
Alice Salomon University of Applied Science
04.2001 -
Bachelor in Education - Education And Community Development
University Of Nigeria Nsukka
04.2001 -
Diploma - Education And Community Development
University of Nigeria Nsukka
04.2001 -
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