Christiane Bach

Region: Europe, home based, Munich Germany, Jan 2020 to date

Region: UK & DACH, home based, London UK & Munich Germany, May 2018 to Dec 2020

• Development and implementation of B2B market entry strategies across Europe & the UK establishing new source markets
• Strategic management of trade partnership across Europe & the UK maximising revenue growth and increase market share through effective account management
• Development and implementation of trade media strategies in selected European countries & UK to improve brand awareness
• Organisation and participation in travel trade events for optimisation and enhancement of the trade distribution channel
• Onboarding and managing of third-party representation partners in selected European market for further market penetration

• Business development and key account Management covering the above-mentioned markets for all worldwide destinations and the entire product range of G Adventures from budget to high end, small group tours and independent travel with a strong focus on responsible travel
• Responsibilities range from negotiation, contracting and setup of new partners to providing extensive on-site and webinar trainings and workshops, support existing partners as well as organisation and representation of the company at trade shows and other worldwide B2B and customer events
• Further responsibilities include business and product development for our groups and tailor made department through new and existing agency partners and tour operators

• Operations management of small group adventures tours and independent packages in Bolivia, Chile, Uruguay, Argentina and Brazil
• Responsibilities ranged from managing the reservations and in-destination customer satisfaction team, updating and developing budgets, negotiating supplier contracts and overall product optimisation and development

• Managing a team of up to 35 tour leaders in Central America and Cuba
• Responsibilities ranged from, recruiting, training, scheduling and performance management, including the development of the recruitment process and training content

• Leading and managing small group adventures tours of up to 12 customers in Central America (Mexico, Guatemala, Belize, Honduras, Nicaragua, Costa Rica Panama and Cuba) and South America (Colombia, Ecuador, Peru, Bolivia, Chile, Argentina & Brazil)
• Responsibilities included organising reservations and logistics, managing budgets and expenses as well as being in charge of the entire customer experience on tour

• Assisted the product department with the brochure content production, hotel and airline contracting, and inventory management in the Mediterranean, Balearics

• Assisted the travel advisers during the consultation of customers; including the preparation of offers and converting into sales