Christie Strazzella
Wilmington
Summary
Dedicated professional with a proactive approach and quick learning ability. Demonstrates strong work ethic and effective communication skills. Committed to contributing to team success and achieving organizational objectives.
Overview
11
11
years of professional experience
Work History
Client Success for Vanguard
Randstad
Malvern
06.2025 - Current
- Assist 20-40 clients daily, providing solutions to website issues, account inquiries, and updates on Vanguard services
- Handle escalated concerns by focusing on resolving issues in a timely manner to keep client engaged and confident with their investments
- Offer tailored guidance and troubleshooting to ensure clients feel confident going forward
Career Counselor
Zip Code Wilmington
Wilmington
04.2024 - 10.2024
- Scheduled 100-120 student mock interviews with alumni and community partners, personally conducting 5-10 behavioral mock interviews per cohort over three months, significantly enhancing interview readiness
- Formatted and created 15-30 student resumes per cohort, ensuring alignment with the latest technical job market trends
- Facilitated engaging group discussions and one-on-one sessions focused on professional development, career advancement, and personal wellness, fostering a supportive environment for student success
Student Success Counselor I
2U Incorporated
Remote
08.2022 - 09.2023
- Provided personalized guidance and support to over 100 students, focusing on enhancing their time management, study skills, information retention, and self-efficacy
- Collaborated closely with the Admissions Team to address student concerns, ensuring a seamless onboarding process and promoting student retention
- Efficiently coordinated registration, onboarding, orientation, technical support, and marketing campaigns to facilitate student success and engagement
Admissions Counselor I
2U Incorporated
Remote
02.2021 - 08.2022
- Guided prospective applicants through the complete application process, assisting with transcript retrieval, providing detailed program information, and ensuring completion of application requirements
- Spearheaded the organization, recruitment, and hosting of informative webinars covering curriculum details, financial aid options, orientation procedures, and optional certifications
- Established effective communication channels with university partners to bolster applicant engagement
Graduate Assistant - Success Advisor
West Chester University
West Chester
08.2018 - 05.2020
- Provided weekly one-on-one advising sessions to students and led 'Success Workshops,' offering guidance to enhance educational experience, equipping them with essential tools for academic and personal development
- Implemented strategic marketing campaigns across social media, email, and visual media platforms, resulting in increased student involvement
Assistant Manager
Gymboree
Glen Mills
11.2014 - 05.2019
- Delivered exceptional customer service while maintaining high volume sales
- Conducted quarterly store-wide inventory checks with high accuracy to ensure optimal stock management
Education
Graduate Certificate - Higher Education Teaching
Harvard University
Remote06.2022
M.S. - Higher Education Policy and Student Affairs
West Chester University
West Chester, PA05.2018
B.S. - Corporate Communication
Pennsylvania State University (Brandywine)
Media, PA12.2016
Liberal Arts and Spanish
IES Semester Abroad
Barcelona, Spain09.2015
References
References available upon request.
Timeline
Client Success for Vanguard
Randstad
06.2025 - Current
Career Counselor
Zip Code Wilmington
04.2024 - 10.2024
Student Success Counselor I
2U Incorporated
08.2022 - 09.2023
Admissions Counselor I
2U Incorporated
02.2021 - 08.2022
Graduate Assistant - Success Advisor
West Chester University
08.2018 - 05.2020
Assistant Manager
Gymboree
11.2014 - 05.2019
Graduate Certificate - Higher Education Teaching
Harvard University
M.S. - Higher Education Policy and Student Affairs
West Chester University
B.S. - Corporate Communication
Pennsylvania State University (Brandywine)
Liberal Arts and Spanish
IES Semester Abroad
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