Summary
Overview
Work History
Education
OTHER
Timeline
Generic

Christina Sliwinski

Senior Customer Service
Aachen

Summary

  • service orientation
  • communication skills
  • Structured approach
  • resilience

Overview

10
10
years of professional experience
2
2
Languages

Work History

Customer Service Representative

Mercedes-Benz Customer Assistance Center
10.2020 - Current
  • Handling of enquiries and complaints for all model series of Mercedes-Benz and smart vehicles.
  • Responsible for customer service issues, as well as technical and product issues
  • Interface between end customer and Mercedes-Benz AG as contact point
  • Administration of service and product management
  • Goodwill Guru of the CAT DACH team since the introduction of WECARE Goodwill
  • Responsible for the weekly team shop floor
  • Co-responsible for the CAT newsletter
  • Co-responsible for the pilot project “Mercedes-Benz Direct Collection and Accessories for Swiss customers”
  • Contact person for processes within the CAT team and for processes within the CAC

Head of Department

Walter Delicatessen KG
03.2018 - 03.2020
  • Receiving and stocking of goods including responsible supervision of the East and vegetable department
  • Supervision of the cheese counter as well as employee management and training
  • Freshness control and seasonal setups
  • Supervision of the bakery including orders Record markdowns
  • Disposition of the different departments
  • Customer service and complaint handling
  • Cash register management and monthly and year-end closing

Saleswoman

ROSSMANN drugstore
07.2017 - 01.2018
  • Customer service and active sales
  • Cashier activities including self-responsible cash accounting
  • Layout and label maintenance
  • Presentation of goods including advertising attachments and add-ons
  • Inventory management and maintenance including orders
  • Receipt of goods and entry and processing in the EDP system
  • Collaboration and accounting of inventories

Apprenticeship as Retail Saleswoman

ROSSMANN drug store
Aachen
05.2015 - 06.2017
  • Prepare sales statistics, performance reviews, and statements to ensure store performance
  • Determine merchandise needs and procure, store and control merchandise
  • Preparation of the weekly changing promotional items
  • Structuring of processes during peak periods
  • Sales preparation and follow-up activities
  • Entering and processing sales in the computerized merchandise management system

Education

Secondary School Diploma -

Evening School
Aachen
04.2001 -

Secondary School
07.2013

Elementary School
07.2006

OTHER

Class B driving license

Timeline

Customer Service Representative

Mercedes-Benz Customer Assistance Center
10.2020 - Current

Head of Department

Walter Delicatessen KG
03.2018 - 03.2020

Saleswoman

ROSSMANN drugstore
07.2017 - 01.2018

Apprenticeship as Retail Saleswoman

ROSSMANN drug store
05.2015 - 06.2017

Secondary School Diploma -

Evening School
04.2001 -

Secondary School

Elementary School
Christina SliwinskiSenior Customer Service