Christina Sliwinski
Senior Customer Service
Aachen
Summary
- service orientation
- communication skills
- Structured approach
- resilience
Overview
10
10
years of professional experience
2
2
Languages
Work History
Customer Service Representative
Mercedes-Benz Customer Assistance Center
10.2020 - Current
- Handling of enquiries and complaints for all model series of Mercedes-Benz and smart vehicles.
- Responsible for customer service issues, as well as technical and product issues
- Interface between end customer and Mercedes-Benz AG as contact point
- Administration of service and product management
- Goodwill Guru of the CAT DACH team since the introduction of WECARE Goodwill
- Responsible for the weekly team shop floor
- Co-responsible for the CAT newsletter
- Co-responsible for the pilot project “Mercedes-Benz Direct Collection and Accessories for Swiss customers”
- Contact person for processes within the CAT team and for processes within the CAC
Head of Department
Walter Delicatessen KG
03.2018 - 03.2020
- Receiving and stocking of goods including responsible supervision of the East and vegetable department
- Supervision of the cheese counter as well as employee management and training
- Freshness control and seasonal setups
- Supervision of the bakery including orders Record markdowns
- Disposition of the different departments
- Customer service and complaint handling
- Cash register management and monthly and year-end closing
Saleswoman
ROSSMANN drugstore
07.2017 - 01.2018
- Customer service and active sales
- Cashier activities including self-responsible cash accounting
- Layout and label maintenance
- Presentation of goods including advertising attachments and add-ons
- Inventory management and maintenance including orders
- Receipt of goods and entry and processing in the EDP system
- Collaboration and accounting of inventories
Apprenticeship as Retail Saleswoman
ROSSMANN drug store
Aachen
05.2015 - 06.2017
- Prepare sales statistics, performance reviews, and statements to ensure store performance
- Determine merchandise needs and procure, store and control merchandise
- Preparation of the weekly changing promotional items
- Structuring of processes during peak periods
- Sales preparation and follow-up activities
- Entering and processing sales in the computerized merchandise management system
Education
Secondary School Diploma -
Evening School
Aachen 04.2001 -
Secondary School
07.2013
Elementary School
07.2006
OTHER
Class B driving license
Timeline
Customer Service Representative
Mercedes-Benz Customer Assistance Center
10.2020 - Current
Head of Department
Walter Delicatessen KG
03.2018 - 03.2020
Saleswoman
ROSSMANN drugstore
07.2017 - 01.2018
Apprenticeship as Retail Saleswoman
ROSSMANN drug store
05.2015 - 06.2017
Secondary School Diploma -
Evening School
04.2001 -
Secondary School
Elementary School