Christoph Ostendorf
Pulheim,NRW
Summary
A seasoned executive with significant experience in leadership and management. My working experience is across various industries, including software, management consulting, professional services, retail, life science, high tech, telecoms, and financial services. The international experience spans across Western Europe, the US, Middle East, India, and Asia Pacific. Companies companies ranging from SMEs to Fortune500 have been my clients and employers, which led to a strong business acumen and expertise in various domains.
I am passionate about driving business growth and transformation through innovative and strategic thinking. Key capability domains include strategy, transformation, digitization, customer excellence, innovation, and IT. I have a proven track record of delivering results and exceeding expectations.
Overview
37
37
years of professional experience
Work History
Principal Advisor & Executive | Customer & Markets
Evolutionizer AG
09.2021 - 12.2023
- Swiss based Evolutionizer provides a cloud based SaaS platform "Enterprise Strategy Suite" to digitize corporations strategy process E2E from development to execution
- Role & Responsibility:
- As an executive I cared about Customer Success for strategic key accounts.
- Internally I raised the level of maturity and effectiveness of delivery and customer processes.
- I led and managed a team of Customer Success consultants.
- Impact:
- Secured and grow SaaS revenue (ARR) with strategic key accounts.
- Ensured customer excellence and realizing the business case by utilizing the Enterprise Strategy Suite in digitizing the Strategy E2E process.
- Raised the proficiency level in Customer Success and Customer Services while improving processes and governance.
- Led cross-functional teams to successfully complete high-impact projects within given deadlines and budget constraints.
- Expanded market presence through diligent research and identification of new business opportunities.
- Championed the adoption of best practices across functions, creating a culture of continuous learning and development.
- Cultivated and strengthened relationships with clients.
Principal | Strategy & Transformation
Evonauts GmbH
09.2021 - 12.2023
- Evonauts (formerly Rhinebridge Solutions) is a niche strategy and top management consulting boutique founded by former Management Engineers, BCG and PwC partners
- Role & Responsibility: Serve as senior principal advisor for digitization and data driven strategy & transformation excellence
- Impact: Realize value by assisting customers in determining their fitting strategy and to accompany them in lasting execution and transformation.
- Increased client satisfaction by developing and implementing comprehensive transformation strategies.
- Implemented data-driven decision-making processes, resulting in more informed business decisions and enhanced overall performance.
Co-Founder & President
Bundesverband Enterprise Architektur Management
10.2020 - Current
- The BVEAM is a non-profit organization that addresses stakeholders in Enterprise Architecture Management.
- It serves as a platform to connect and to interact with the interested parties.
- Services comprise professional education, research, knowledge management, regularity affairs and political affairs.
- The Bundesverband Enterprise Architektur Management in der Informationstechnologie (BVEAM) i.e. German Association of Enterprise Architecture Management, is a non-profit Organization and a NGO serving as a platform & community, dedicated to promote, innovate the role and value of the next generation enterprise architecture management that is needed to enable digital business models and digitized operating models.
- I'm serving as one of the co-founders in a honorary role as the president of the association.
Managing Partner (member of the executive board)
CI Consulting GmbH
09.2017 - 09.2021
- CI Consulting is an advisory and professional services firm specialized in Customer Excellence (https://c-ex.net)
- Role & Responsibility:
- Heading and steering the C!EX business as Managing Partner.
- Serving customers in creating, designing, implementing and transforming Customer Excellence.
- Impact:
- Creating measurable value for clients by realizing the benefits of a well integrated, orchestrated holistic Customer Excellence; which is more than CX, customer journey and touchpoint management. It's an integrated, systemic 360 degree approach addressing the entire orchestration of the C!Ex value chain.
- Have realized highly profitable growth and valuable IP assets for CI Consulting GmbH.
- Lead and Manage the Digital Advisory Unit with a focus on realizing 'Customer Driven Excellence' (C!EX) by applying the mechanics and pace of the Digital Economy
- Enabling corporations to lead in the Digital Economy, help corporate leaders in mastering the challenges of Digital Transformation and making Digital Business Models work - from strategy to execution
- Transformed the business model and enabled significant business growth
- Developed and launched brand, new offering and framework 'C!EX – Customer Driven Excellence' successfully; Personal advisor and transformation coach to top executives; Leading sales and clients on top-level; Expanding IP, tools and methods; Fostering growth and expansion of the CI Consulting eco-system; Full P&L responsibility; Serving as key note speaker on Digitization and Digital Transformation; recognized thought leader on C!EX and Digital Transformation
- Transformed the company into a new work model and network organized business model.
- Negotiated high-value contracts with clients, securing profitable partnerships for the company.
- Implemented innovative solutions to challenges faced by the firm, ensuring its competitive edge in the market.
- Spearheaded successful client engagements resulting in repeat business and positive referrals from satisfied clients.
- Evaluated market trends to identify new business opportunities and develop targeted growth strategies accordingly.
- Drove innovation initiatives that resulted in unique service offerings for clients while differentiating our firm from competitors in the industry.
- Increased client base by implementing effective marketing strategies and fostering long-term relationships
- Mentored junior staff members, resulting in a more cohesive team and increased overall performance
- Developed comprehensive business plans that led to significant revenue growth and expansion opportunities
- Negotiated high-value contracts with clients, securing profitable partnerships for the company
- Implemented innovative solutions to challenges faced by the firm, ensuring its competitive edge in the market
- Optimized resource allocation, reducing operational costs while maintaining service quality standards
- Collaborated with cross-functional teams to drive organizational improvements and meet strategic objectives
- Streamlined internal processes for improved efficiency and productivity within the firm
- Established and implemented business procedures and process improvements
Co-Founder and 'Conceptual Brain' (Thought Leader)
Initiative Deutschland Digital (IDD)
05.2016 - 12.2017
- I developed the model and co-founded the non-profit (NGO) and CSR organization (spin-off of neuland) targeted to strengthen the competitiveness of German mid-sized companies in the Digital Economy
- Key pillars of the initiative are:
1. Knowledge Exchange and Training,
2. Innovation and Start-Ups,
3. Infrastructure and Technology,
4. Regulatory Affairs and Funding - The "Initiative Deutschland Digital" has been initiated by neuland - the leading advisory on Digital Vision, Strategy and Transformation. The initiative serves CSR objectives and is targeted to strengthen the competitiveness of the German economy and German companies in the digital age applying an integrated approach. It it supported by a blend of market leaders, non profit organizations and representatives of the government.
Managing Director & Partner
neuland GmbH & Co. KG
05.2015 - 08.2017
- neuland has been a highly successful advisory start-up highly specialized on Digital Enablement, Digital Strategy and Digital Transformation.
- Role & Responsibility:
- I created the new business from green field start-up to a highly profitable and well recognized leading Advisory boutique purely focused on Digitization of Businesses – Awarded Best Consultant 'Digital' by Statista/BrandEins in 2016 and 2017.
- Served as Pilot, Architect and Explorer on Mastering Digitization for Top Level Executives and Key Stakeholders of large (international) Corporations transforming their Business and their Eco-System to digital.
- Internally managed the growth and entire value chain from business development, sales to delivery.
- cared about further development of IP, service offerings, research and methods.
- Impact:
- Expanded market presence through successful negotiation of key partnerships and acquisitions.
- Delivered consistent revenue growth by identifying new business opportunities and expanding service offerings.
- managed operations and the partner eco-system.
- full P&L responsibility.
- served as key note speaker on Digitization and Digital Transformation.
- Implemented robust financial controls and reporting systems, ensuring accurate forecasting and budget management.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Trained and guided team members to maintain high productivity and performance metrics.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- In Q1/2017 the consulting unit of neuland GmbH & Co KG has been acquired and renamed to neuland.digital by Horn & Company, a Düsseldorf based traditional management consultancy – I managed the post merger integration of neuland.digital and Horn & Company and decided to leave due to cultural misfit and dispute on business strategy
- Increased overall company performance by implementing strategic management initiatives and streamlining operations
- Led cross-functional teams to achieve company-wide growth objectives, fostering collaboration and innovation
- Developed comprehensive business plans, outlining long-term goals and actionable steps toward success
- Implemented robust financial controls and reporting systems, ensuring accurate forecasting and budget management
Vice President, Application & CIO Advisory Services, Head of Strategy and Transformation
Capgemini
05.2012 - 05.2015
- Role & Responsibility:
- Headed and executed large scale IT outsourcing (offshore, nearshore) deals as dedicated VP executive for a Life Science bluechip.
- Performed business development, sales and advisory for Capgemini CxO advisory and Application Services.
- Impact:
- Planned, designed and executed large, complex Digital Transformation programs.
- Realized multiple two digit MEUR transformation and supplier consolidation programs resulting in significant cost savings and efficiency gains for the customer.
- Specialized in realizing value by Next Generation IT/IT 4.0, Digital Transformation and IT Supply Chain Optimization.
- Further large scale transformation and supplier consolidation programs (3-digit MEUR) planned and delivered with full P&L responsibility.
- Headed strategy and business transformation programs for Capgemini CxO advisory and IT outsourcing services
- Planned, Designed and Lead complex international Digital Transformation programmes
- Developed new revenue streams by identifying growth opportunities and forging strategic partnerships with key industry players.
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction
- Spearheaded organizational restructuring initiatives, streamlining operations and reducing overhead costs
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success
- Achieved significant cost savings through supply chain optimization efforts such as strategic sourcing initiatives and logistics improvements
Lecturer & Teacher
University of Applied Sciences
01.2012 - 01.2014
- Readings and workshops in Entrepreneurship, Foundation of Enterprises, Corporate Governance and Strategic Planning.
- Evaluated student progress through regular assessments, providing detailed feedback for improvement and growth.
- Increased student interest by incorporating real-world examples into lessons and connecting material to relevant experiences.
- Collaborated with faculty and staff to create meaningful learning experiences.
- Selected and designed lesson plans and curriculum to meet academic objectives.
- Created materials and exercises to illustrate application of course concepts.
Founder, Owner & Managing Director (Entrepreneur, Interim Manager, Executive Advisor)
moken
01.2006 - 01.2012
- Headed own business providing professional services, advisory and business navigation aid focused on Interim Management, Business Transformation, Innovation, Sales Effectiveness, Business Strategy, Business Processes and IT to corporations and large SME in service and technology businesses.
- Established a successful business by identifying market needs and developing innovative solutions.
- Developed strong partnerships with key industry players, contributing to an increased market presence.
- Oversaw financial management activities such as budgeting, forecasting, and cash flow monitoring for improved financial stability.
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Developed innovative sales and marketing strategies to facilitate business expansion.
Advisor to the President and to the Board
FOLEX GmbH
12.2011 - 01.2012
- Advisory on improvements in efficiency and effectiveness of innovation management and r&d processes
- Advisory on strategic issues, innovation management redesigned and innovation lead time shortened
- Conducted thorough reviews of clients'' existing financial plans, identifying areas for improvement or adjustment.
- Provided exceptional customer service, addressing client inquiries promptly and professionally.
- Facilitated communication and collaboration between departments to help business function smoothly.
- Improved processes by recommending operational changes.
Advisor to the Board (CEO & COO)
Kyocera Mita
12.2010 - 10.2011
- Transformation Lead:
- managed the transformation of the affiliate of an international technology corporation from product sales to solution sales & delivery
- including managed services
- applying an integrated approach
- manage strategic key accounts in managed services (exec. level)
- advisory and guidance to the CEO and COO on strategic and operational issues
- help to bridge cultural diversity
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
- Provided exceptional customer service, addressing client inquiries promptly and professionally.
- Improved processes by recommending operational changes.
Advisor & Business Architect to the CSO
MT AG
07.2010 - 11.2010
- Lead the development, implementation and sales of a new market offering in IT and Professional Services,
- Architect, facilitate and lead the business transformation in sales & services resulted in revenue growth and increased profitability
- Implemented innovative marketing strategies to increase visibility within the local community and generate leads.
- Gathered and analyzed customer feedback to inform product and service improvements.
- Provided guidance on marketing and sales strategies to help clients reach new customers and increase revenue.
Head of Group IT (Group CIO) (Interim Management)
M+W Group GmbH (now: Exyte)
09.2008 - 06.2010
- Headed M+W Group’s (revenue 2 billion EUR, 5.000 employees) corporate international IT organization (APAC, EMEA, US) and operations with full P&L responsibility
- People responsibility (20 direct reports, workforce of 250)
- Successfully transformed the spread corporate IT to an integrated state-of-the-art IT service organization focused on to-be role (business partner / enabler / innovator) and global harmonization / professional standards / business alignment
- measurable bottom-line value add
- realized cost savings by 25%
- 2nd Generation Outsourcing implemented
- Direct report to the CFO, dotted line to the CEO.
- Established a culture of continuous improvement through employee training and development initiatives.
- Optimized resource allocation, resulting in cost savings and increased profitability.
- Fostered strong relationships with key stakeholders to secure buy-in for important projects and initiatives.
- Improved operational efficiency by identifying and addressing bottlenecks in key processes.
- Introduced performance metrics that enabled more accurate tracking of progress towards organizational objectives.
- Improved team morale and retention through recognition and reward programs.
Senior Business Development Executive (Interim Management)
IBM Deutschland GmbH
01.2008 - 08.2008
- Successful Development and Implementation of a new, strategic business model and service offering in the segment of after sales services for Global Technology Services (GTS) in Europe
- Managed Strategic Business Development in After Sales Services Europe
- Trained successfully sales and business development executives
- recommended by IBM CEO (M.Jetter) for transition Group CIO role at M+W.
Managing Director / CEO (Interim Management)
TSS Technical Services & Support GmbH (an affiliate of TA)
01.2007 - 12.2007
- Leading the Service Unit of Triumph-Adler,
- Full operational business responsibility
- P&L
- People responsibility
- Successfully restructured, streamlined and reshaped business operations, Service Supply Chain and organization
- Improved performance, efficiency and productivity: cost base reduced by 20% - service centre productivity improved by 30% - service logistic stock reduced by 70%, customer satisfaction raised by 30%
- 110 employees, Revenue 25 Mio EUR p.a.
Senior Vice President / COO Head of Technology & Services (Interim Management)
Triumph-Adler AG
01.2006 - 01.2007
- Headed the restructuring, optimization and realignment of the corporate Technology & Service operations in a decentralized complex corporate environment / leading a workforce of 600 employees / Managing a budget of about 200 mio
- (P&L)/ Refining the business strategy / Improving performance, efficiency and productivity: head count reduced by 30% - streamlined customer service processes and raised customer satisfaction by more than 50% - field service technician productivity doubled - / Business Processes optimized and harmonized.
Executive Vice President Business Process Outsourcing (BPO)
DAB bank AG (meanwhile BNP Paribas)
01.2004 - 01.2006
- DAB bank has been one of the first direct and online banks in the German market with focus on securities trading in B2B and B2C – a 1st generation Fintech
- Member of the management board
- Lead the E2E securities operations
- created digital customer portal and fully automated self-services E2E securities trading platform
- redefined and realigned (out)sourcing strategy & operations
- developed and implemented a white label service model for securities processing
- supported the executive board in formulating and implementing the bank’s strategy
- transformed Securities processing BPO: securities processing, back office, customer services, output management
- People responsibility
- P&L, Managed Budget: one third of OPEX, expenditure in document and output processing downsized by 36%
- Direct report to the CEO – engagement ended in course of the post merger integration of Hypovereinsbank and Unicredit.
Executive Manager
Accenture
01.1997 - 01.2004
- Several leadership positions on international level
- P&L responsibility
- Large scale projects and programs delivered to Fortune Global 500 in Strategy – Transformation /Change – Process – IT – Shared Service – Business Process Outsourcing
- sold projects and programs up to 3-digit million volume in revenue
- drove growth of BPO and Shared Services business in Europe
- sales revenue responsibility
- leadership & people development (5 to 50 consultants)
- market & business development – key accounts drilled down and developed successfully
- business planning & forecast
- selling complex services
- delivering services & results to Fortune Global 500
- managing projects & programs
- representing and negotiating on C-level & business conferences
- focus industries: Telco, IT, Electronics, High Tech, Media & Entertainment, Financial Services.
- Led cross-functional teams through strategic initiatives, resulting in improved operational efficiency and reduced costs.
- Managed budget planning and financial forecasting, ensuring optimal resource allocation for maximum return on investment.
- Directed the successful integration of new technologies into existing operations, enhancing overall efficiency and productivity.
- Cultivated strong relationships with stakeholders to ensure alignment of goals and facilitate collaboration across departments.
- Established a culture of continuous improvement by promoting best practices in project management, process optimization, and risk mitigation.
- Delivered consistent results under tight deadlines by effectively prioritizing tasks, delegating responsibilities, and maintaining focus on key objectives.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Communicated with customers and vendors positively with particular attention to problem resolution.
Senior Business Consultant, Oracle Technology & Business Consulting
ORACLE Deutschland GmbH
01.1992 - 01.1997
- Lead Projects
- Technology advice delivered to DAX and German Top 100,
- Sold projects and services up to 2-digit million volume in revenue,
- P&L
- People responsibility
- New service offerings developed and launched, IT-Consultancy
- Scope: Expert in Software-Engineering – Methodology – IT Architectures – New & emerging technologies
- (Global) Key Account Management - key accounts drilled down and developed successfully.
- Improved client satisfaction by analyzing business processes and implementing customized solutions.
- Delivered successful projects by leading cross-functional teams and adopting best practices in project management.
- Strengthened client relationships through effective communication, understanding their needs, and delivering tailored solutions.
- Spearheaded the implementation of new software systems, ensuring seamless integration with existing processes and minimal disruption to daily operations.
- Analyzed and interpreted data to determine any problems or areas that need improvement.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
Self-employed Management Consultant
BEOS
01.1990 - 01.1991
- Management, IT & Organisational Development Consultancy for Small and Medium Enterprises.
Lecturer & Teacher
University of Muenster
01.1987 - 01.1989
- Computing Centre and Chair for Corporate Finance
- Evaluated student progress through regular assessments, providing detailed feedback for improvement and growth.
- Provided individualized support for struggling learners, using tutoring sessions and additional resources to close achievement gaps.
- Collaborated with faculty and staff to create meaningful learning experiences.
Education
Master of Science - Applied Computer Science & Business Administration
University of Dortmund
Dortmund, Germany01.1992
Skills
- Strategy
- Transformation
- Data, IT and Digitization
- Stakeholder Management and Relations
- Strategic Partnerships
- Business Growth
- Public Speaking
- Innovation
- Customer Excellence
- Leadership and People Development
- Business Consulting
Accomplishments
- LEAD Digital Vision & Strategy programs, Transformations and Implementation Portfolios
- DESIGNED & RUN Digital Business Models
- ENABLED top executives to master the challenges of the Digital Economy successfully
- FOUNDED, BUILD, GREW & LEAD new corporations
- LEAD complex and large scale business, services and technology transformations as well operations
- SOLD & DELIVERED complex deals, services and market offerings
- Established and managed lasting, profitable customer relationships
- DESIGNED & MANAGED Shared Services and Business Process Outsourcing
- REALIZED significant performance improvements (OPEX, efficiency, customer satisfaction) in Operations, Sales, After Sales Services and IT
Affiliations
- Member of Gesellschaft für Informatik (GI)
- Member of Association for Corporate Growth
- Member of Technology Services Industry Association (TSIA)
- Member of Association for Services Management International (German Chapter)
- President Bundesverband Enterprise Architektur Management (BVEAM)
- President Pulheimer Sportsclub v. 1924/57 e.V. - TENNIS
- President German Tennis Association District Middle Rhine
Resume
Resume for Telus, 12/23/19, 2, 3, Creating Customer & Service Excellence
Applying for the Custommer Success Director.
Accomplished, well rounded, people, EQ oriented
Senior Professional Services Executive.
Track record in creating and growing customer centered digital business, making strategy, business development and service models work.
Personal Information
- Citizenship: German
- Number of Children: Two
- Marital Status: Married
Awards
- Oracle Consulting Excellence Award (1996)
- IBM Leadership Award (2008)
- Capgemini XD Award (2014)
- Best Consultant 'Digital' (DACH), brandeins/Statista (2016)
- Best Consultant 'Digital' (DACH), brandeins/Statista (2017)
Additional Information
Professional Affiliations & Voluntary Services
- Member of Gesellschaft für Informatik (GI)
- Member of Association for Corporate Growth
- Member of Technology Services Industry Association (TSIA)
- Member of Association for Services Management International (German Chapter)
- President Bundesverband Enterprise Architektur Management (BVEAM) e.V.
- President Pulheimer Sportsclub v. 1924/57 e.V. - TENNIS
- President German Tennis Association (DTB) District Middle Rhine
- President Pullmer Narrenzunft v. 2022 e.V.
Languages
German
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
French
Intermediate (B1)
Spanish
Beginner (A1)
Timeline
Principal Advisor & Executive | Customer & Markets
Evolutionizer AG
09.2021 - 12.2023
Principal | Strategy & Transformation
Evonauts GmbH
09.2021 - 12.2023
Co-Founder & President
Bundesverband Enterprise Architektur Management
10.2020 - Current
Managing Partner (member of the executive board)
CI Consulting GmbH
09.2017 - 09.2021
Co-Founder and 'Conceptual Brain' (Thought Leader)
Initiative Deutschland Digital (IDD)
05.2016 - 12.2017
Managing Director & Partner
neuland GmbH & Co. KG
05.2015 - 08.2017
Vice President, Application & CIO Advisory Services, Head of Strategy and Transformation
Capgemini
05.2012 - 05.2015
Lecturer & Teacher
University of Applied Sciences
01.2012 - 01.2014
Advisor to the President and to the Board
FOLEX GmbH
12.2011 - 01.2012
Advisor to the Board (CEO & COO)
Kyocera Mita
12.2010 - 10.2011
Advisor & Business Architect to the CSO
MT AG
07.2010 - 11.2010
Head of Group IT (Group CIO) (Interim Management)
M+W Group GmbH (now: Exyte)
09.2008 - 06.2010
Senior Business Development Executive (Interim Management)
IBM Deutschland GmbH
01.2008 - 08.2008
Managing Director / CEO (Interim Management)
TSS Technical Services & Support GmbH (an affiliate of TA)
01.2007 - 12.2007
Founder, Owner & Managing Director (Entrepreneur, Interim Manager, Executive Advisor)
moken
01.2006 - 01.2012
Senior Vice President / COO Head of Technology & Services (Interim Management)
Triumph-Adler AG
01.2006 - 01.2007
Executive Vice President Business Process Outsourcing (BPO)
DAB bank AG (meanwhile BNP Paribas)
01.2004 - 01.2006
Executive Manager
Accenture
01.1997 - 01.2004
Senior Business Consultant, Oracle Technology & Business Consulting
ORACLE Deutschland GmbH
01.1992 - 01.1997
Self-employed Management Consultant
BEOS
01.1990 - 01.1991
Lecturer & Teacher
University of Muenster
01.1987 - 01.1989
Master of Science - Applied Computer Science & Business Administration
University of Dortmund
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