Christopher Coaxum
Wilmington
Summary
Results-driven management professional with proven track record in leadership and operational strategy. Adept at driving organizational growth and enhancing productivity through effective team collaboration and strategic initiatives. Recognized for adaptability and commitment to achieving high standards and impactful results.
Overview
8
8
years of professional experience
Work History
Assistant Vice President
Citibank, NA
12.2023 - Current
- Fostered strong relationships with key clients, leading to repeat business and a significant increase in customer satisfaction ratings.
- Managed a diverse portfolio of projects, ensuring that each project met established quality standards and delivered expected results on time and within budget.
- Led cross-functional teams to deliver successful projects on time and within budget, enhancing company reputation in the industry.
Wealth Management Associate
AllianceBernstein
11.2020 - 12.2023
- Worked with multidisciplinary teams in new product rollout, effectively addressing inquiries and troubleshooting issues.
- Developed customized asset allocation models tailored to individual client needs, objectives, and risk tolerance levels.
- Provided exceptional customer service, consistently exceeding expectations and receiving positive feedback from clients.
Client Service Associate
JP Morgan
10.2018 - 11.2020
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Accounts Receivable Associate
Corporation Service Company, CSC
08.2017 - 11.2018
- Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
- Delivered prompt service to prioritize customer needs.
Education
Bachelor Of Applied Science - Criminal Justice
Kutztown University of Pennsylvania
Skills
Quality Control Standards
Effective relationship building
Department policies & procedure implementation
Client account management
Timeline
Assistant Vice President
Citibank, NA
12.2023 - Current
Wealth Management Associate
AllianceBernstein
11.2020 - 12.2023
Client Service Associate
JP Morgan
10.2018 - 11.2020
Accounts Receivable Associate
Corporation Service Company, CSC
08.2017 - 11.2018
Bachelor Of Applied Science - Criminal Justice
Kutztown University of Pennsylvania
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