Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Support Specialist
CENTUM-D
03.2019 - 03.2022
Created help desk tickets, troubleshot and resolved desktop issues.
Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
Answered questions and provided information to customers about new software or hardware.
Determined hardware and network system issues using proactive troubleshooting techniques.
Education
MBA - International Business
INTEERNATIONAL BUSINESS SCHOOL,ANU.
UKRAINE
02.2019
Skills
System Performance Assessment
Training Material Development
Case Support
Service Schedule Coordination
User Experience
Hardware Replacement
Analytical and Methodical
Microsoft Active Directory
Data Connectivity
Software Evaluation
Certification
COMPTIA A+ OCTOBER 2022
NETWORK+ DECEMBER 2022
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.