Christopher Jones
Summary
Knowledgeable and dedicated customer service professional with extensive expert in the Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level positions. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative Specialist
Covid Clinic
04.2021 - 11.2022
- Educated customers about billing, payment processing and support policies and procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used ticketing systems to manage and process support actions and requests.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Manager of Operations
AT&T
06.2014 - 02.2021
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Education
High School Diploma -
Burk Horizon High School
Las Vegas06.2011
Skills
- Server Maintenance
- Staff Training
- Microsoft Word
- Active Listening
- Microsoft Excel
- Customer Relations
- Firmware Development
- Backup and Recovery
- Technical Support and Assistance
- Suggestive Selling
- Cash Handling
- Menu Memorization
Languages
German
Upper intermediate (B2)
English
Bilingual or Proficient (C2)
Timeline
Customer Service Representative Specialist
Covid Clinic
04.2021 - 11.2022
Manager of Operations
AT&T
06.2014 - 02.2021
High School Diploma -
Burk Horizon High School
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