Christopher Soares
Friedrichsdorf
Summary
- Dedicated professional with a strong track record in customer service, team leadership, and technical support across multiple industries. Skilled in resolving challenges through effective communication, relationship management, and process improvement. Known for proactively identifying areas for improvement and driving customer satisfaction via empathetic and solution-focused approaches.
- Experience in training, onboarding, and cross-functional collaboration, leading discussions, and creating technical documentation.
- Adept in stakeholder management, reporting, and cross-departmental process alignment.
- Excellent command of English (written and spoken); comfortable in culturally diverse settings.
Overview
6
6
years of professional experience
Work History
Jr. Frontend Developer
Kaufland e-commerce
05.2024 - Current
- Foster Team Collaboration: Lead technical discussions in knowledge-sharing sessions (SSR vs
- CSR, Datadog monitoring, appshell development)
- Documentation & Training: Create and update onboarding materials for new team members, streamlining integration and reducing ramp-up time
- Cross-Functional Engagement: Collaborate with product owners, QA, and UX to ensure seamless user experiences across Vue.js components
- Monitoring & Issue Resolution: Use Datadog to proactively identify and troubleshoot system performance issues
Vue.js Developer
Rysqer
10.2022 - Current
- Spearheaded the integration of analytical tools into web applications, enhancing data visualization and user engagement
- Collaborated with cross-functional teams to establish data standards, ensuring accuracy and reliability in application performance metrics
Solution Analyst
Deloitte
01.2022 - 09.2022
- Played a pivotal role in data migration projects, ensuring the integrity and quality of data in cloud platforms
- Developed and implemented cloud-based analytics solutions, contributing to strategic decision-making and operational efficiencies
Front-End Developer and Business Analyst
One-Click Services
08.2020 - 07.2021
- Utilized data analytics to drive business development strategies, resulting in a substantial increase in revenue and market penetration
- Conducted in-depth data quality assessments, identifying and addressing data issues to improve overall business operations
Senior Sales Associate
Vivint Smart Home
04.2019 - 04.2020
- Record-Breaking Sales: Converted 16% of cold leads, setting an all-time departmental record.
- Consistent High Performance: Awarded Rookie of the Year 2020 for leading Cross Sales team metrics for nine consecutive months.
Education
Bachelor of Science - Software Engineering, Web Development
Brigham Young University-Idaho
Rexburg, IDSkills
- Customer Relationship Management (CRM)
- Strategic Communication & Relationship Building
- Process Improvement & Continuous Improvement
- Team Leadership & Training Facilitation
- Stakeholder Management & Collaboration
- Technical Support & Troubleshooting
- Project Coordination & Reporting
Websites
Timeline
Jr. Frontend Developer
Kaufland e-commerce
05.2024 - Current
Vue.js Developer
Rysqer
10.2022 - Current
Solution Analyst
Deloitte
01.2022 - 09.2022
Front-End Developer and Business Analyst
One-Click Services
08.2020 - 07.2021
Senior Sales Associate
Vivint Smart Home
04.2019 - 04.2020
Bachelor of Science - Software Engineering, Web Development
Brigham Young University-Idaho
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