CHRISTOPHER WILLIAMS
Rothselberg
Summary
Personable and reliable with strong commitment to providing excellent customer service and maintaining a positive experience. Knowledgeable in handling transactions and managing customer inquiries efficiently. Delivers welcoming environment aimed at enhancing customer satisfaction and loyalty.
Overview
22
22
years of professional experience
Work History
Sales Associate
NR SMOKE AND VAPE
11.2021 - 07.2022
- CSR Responsibilities
- Assisted manager with daily responsibilities
- Inventory
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash register efficiently while adhering to company policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Ads Quality Rater
ZERO CHAOS
09.2016 - 07.2017
- Use of on line tool to examine advertising related data of different kinds and provide feedback and analysis
- Interpreted research data and formulated reports to make recommendations and implement best practices.
- Organized and analyzed market-related information from internal and external sources.
Security
HAVANA DELUXE
Raleigh, North Carolina
02.2005 - 08.2014
- Responsible for providing security services for customers and club members
- Provide escort to the customer
- Control the situation of fight or accident and personnel
- Listen and resolve customer's complaints and problems
- Deploy and follow safety procedures
- Prepare reports on incident and accidents
- Held responsibility of cleaning and maintaining the floors, tables, carpets and bathrooms
- Used assorted equipment such as vacuum, floor washer and buffering machine to keep the floors shining
- Used chemicals to keep the environment sanitized while continuously adhering to safety precautions specified
- Enhanced overall security by conducting thorough patrols and monitoring premises.
Customer Service Representative
JOURNEYS
Woodbridge, Virginia
06.2003 - 01.2005
- Responsible for Clerical/Cash register
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Addressed and resolved billing inquiries, ensuring customer satisfaction with account management.
- Organized promotional events, increasing brand awareness and customer engagement.
- Informed customers of promotions to increase sales productivity and volume.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Assistant Manager
GNC
Raleigh, North Carolina
06.2000 - 01.2003
- Assisted the manager in their daily tasks
- CSR Responsibilities
- Set up appointments and meetings
- Took signature of approval on all the orders
- Coordinated with all the departments that come under the guidance of the manager
- Took over the daily tasks if the manager was absent due to some reason
- Compiled of all the reports that have to be checked on a daily basis
- Assisted the manager in conducting meeting that were done with many other departments
- Maintained communication with all the departments
- Acted like a bridge between the senior management and the employees
Education
HIGH SCHOOL -
WAKE FOREST ROLESVILLE HIGH
WAKE FOREST, NORTH CAROLINASkills
- Reliable and punctual
- Flexible Schedule
- Verbal/written communication
- Cash Register Operation
- Teamwork and Collaboration
- Interpersonal skills
- Cleaning tools and equipment proficiency
- General maintenance
- Hardworking
- Product Sales
- Inventory Control
- Attention to detail
- Customer Service
Timeline
Sales Associate
NR SMOKE AND VAPE
11.2021 - 07.2022
Ads Quality Rater
ZERO CHAOS
09.2016 - 07.2017
Security
HAVANA DELUXE
02.2005 - 08.2014
Customer Service Representative
JOURNEYS
06.2003 - 01.2005
Assistant Manager
GNC
06.2000 - 01.2003
HIGH SCHOOL -
WAKE FOREST ROLESVILLE HIGH
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