Chukwudi Judith Odichi
München,Munchen
Summary
Motivierte MBA-Absolventin im Bereich International Business an der EU Business School München mit praktischer Erfahrung in der Lagerlogistik bei Amazon Deutschland. Langjährige Berufserfahrung im Kundenservice und Bankwesen mit ausgeprägten organisatorischen Fähigkeiten. Zuverlässig, teamorientiert und anpassungsfähig – bereit, internationale Kenntnisse und Engagement in einem professionellen Umfeld in Deutschland einzubringen.
Overview
2026
2026
years of professional experience
2
2
Languages
Work History
Operations Assistant
Amazon Deutschland
11.2024 - 06.2025
- Unterstützung bei der Lagerlogistik und operativen Prozessen
- Durchführung von Qualitätskontrollen und Wareneingangsbearbeitung
- Zusammenarbeit im Team zur Effizienzsteigerung
- Sicherstellung einer termingerechten Auftragsabwicklung
Servicekraft
Lostral Restaurant
03.2024 - 10.2024
- Bedienung und Betreuung der Gäste
- Aufnahme von Bestellungen und Servieren von Speisen
- Unterstützung des Küchenteams
- Einhaltung von Hygienevorschriften
Pflegekraft
Dan Antonioni Vincent House
08.2019 - 08.2022
- Betreuung älterer Menschen mit individuellen Bedürfnissen
- Hilfe bei Körperpflege, Medikamentengabe und Mobilität
- Freizeitgestaltung und Alltagsbegleitung
- Kommunikation mit Familienangehörigen und Pflegepersonal
Relationship Manager
Eco Bank Pan African Bank
2007 - 2019
- Developed and maintained strong client relationships, resulting in increased customer satisfaction and retention rates.
- Led initiatives to streamline communication processes, enhancing collaboration between departments and improving service delivery.
- Analyzed client feedback to identify trends and implement targeted solutions, positively impacting overall client experience.
- Mentored junior staff in client management strategies, fostering skill development and promoting a team-oriented environment.
- Coordinated cross-functional teams to address client needs, ensuring timely resolution of issues and improved service quality.
- Managed portfolio of high-value clients, delivering tailored financial solutions that aligned with their strategic goals.
- Conducted regular market analysis to identify opportunities for product enhancements, contributing to increased competitiveness in the sector.
- Implemented client engagement strategies that leveraged digital tools, resulting in enhanced communication and relationship-building efforts.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Continuously updated personal knowledge of banking regulations and compliance requirements to minimize risk exposure for both clients and the organization.
- Implemented effective communication strategies to maintain ongoing dialogue with clients, fostering long-term partnerships.
- Developed targeted presentations for prospective clients, effectively showcasing the value of our services and products.
- Developed referral program that incentivized current clients to refer new business, leading to increased client base.
- Negotiated and closed complex deals with key clients, securing significant revenue streams.
Education
Master of Business Administration (MBA) - International Business
EU Business School
München01.2024
Nationaler Freiwilligendienst (NYSC) - undefined
01.2007
Bachelor in International Studies - undefined
Name der Hochschule
01.2005
Sekundarschule – First School Leaving Certificate - undefined
Name der Hochschule
01.2000
Skills
Microsoft Office proficiency
References
Referenzen von Amazon und Ecobank auf Anfrage verfügbar
Timeline
Operations Assistant
Amazon Deutschland
11.2024 - 06.2025
Servicekraft
Lostral Restaurant
03.2024 - 10.2024
Pflegekraft
Dan Antonioni Vincent House
08.2019 - 08.2022
Master of Business Administration (MBA) - International Business
EU Business School
Nationaler Freiwilligendienst (NYSC) - undefined
Bachelor in International Studies - undefined
Name der Hochschule
Sekundarschule – First School Leaving Certificate - undefined
Name der Hochschule
Relationship Manager
Eco Bank Pan African Bank
2007 - 2019