Chun Sang Lau Sunny
Tuen Mun Hong Kong
Summary
I have over 26 years of experience working with Microsoft technologies and project management, with a strong focus on digital workplace solutions, productivity enhancement, and AI-driven digital transformation. My work has centred on supporting and developing business solutions that improve user adoption, collaboration, and communication across the organisation. This includes extensive hands-on experience with Microsoft Office 365, the Power Platform, Copilot Studio, Agents and Bots, Microsoft Teams, SharePoint, OneDrive for Business, Outlook, Graph API, and Intune MDM/MAM, as well as cloud-based ICT and IoT technology solutions. In recent years, my focus has expanded to Azure cloud technologies, automation, and Power Platform solution design. I have managed SDLC project delivery and developed solutions using SharePoint, Power BI reporting, PowerApps, Power Automate, and other O365 cloud computing tools. My responsibilities have included workflow design, customisation, and functional support for enterprise applications, covering both software and hardware components. These experiences have strengthened my ability to design practical, scalable digital workplace solutions that support operational excellence and continuous improvement.
Overview
3
3
Languages
15
15
years of professional experience
Work History
Senior Digital Workplace Solutions Engineer
Zurich Insurance Hong Kong
01.2021 - Current
- Design, develop and support solutions using Power Platform, Dataverse, SharePoint Online, Copilot Studio, AI Agents and Microsoft 365 technologies.
- Develop model-driven and canvas apps, automation, integrations and intelligent solutions that improve business processes and employee experience.
- Act as a technical consultant, identifying opportunities to maximize value from Microsoft 365, AI, automation and low-code technologies.
- Engaged with business stakeholders to gather requirements and deliver secure, scalable, user-focused solutions that meet business needs.
- Provide 3rd line technical expertise for Microsoft 365, Power Platform, SharePoint, Teams, Copilot and Digital Workplace services within an ITIL environment.
- Supported adoption of Copilot, AI Agents, chatbots and intelligent automation, promoting best practice governance, security and compliance to ensure effective use.
- Develop integrations using APIs, PowerShell, .NET, C#, JavaScript, TypeScript and React.
- Enhanced Fresh Service and other business platforms by implementing automation, self-service options and process improvements to streamline operations.
- Ensure solutions are tested, documented and approved in line with internal standards.
- Manage incidents, service requests and problem investigations to agreed SLAs and support wider Digital Workplace workstreams.
Contract Senior System Analyst Appointed to MTR Corporation Ltd
Seamatch Recruitment
11.2020 - 11.2021
- Supported the operational and maintenance teams to ensure the safe and reliable operation of Hong Kong’s public railway network.
- My role involved analysing business requirements, designing technical solutions, and maintaining mission-critical systems used daily by railway maintenance.
- I worked closely with engineering, operations, and asset management teams to enhance system performance, streamline workflows, and ensure that digital tools met strict safety, reliability, and compliance standards.
- This included coordinating system upgrades, troubleshooting technical issues, and ensuring smooth integration between maintenance applications and backend infrastructure.
- Documented processes, trained users, and collaborated across departments to enable maintenance teams to effectively use digital platforms for inspections, fault reporting, scheduling, and asset tracking.
- Through this role, I contributed to improving operational efficiency, reducing downtime, and supporting the continuous improvement of railway maintenance processes.
IT Systems Analyst
Shun Shing International Management Limited
09.2018 - 12.2019
- Focus digital transformation project involve requirements gathering, technical analysis, system design development, implementation and users adoption support for Microsoft O365 and Azure Cloud Computing VM Application SaaS, PaaS, IaaS.
- Successfully implemented project rollout Microsoft O365 Teams, Outlook, OneDrive for business, Outlook, Online SharePoint DMS & Workflows, Content management Forms, Power BI, PowerApps, Etc.
- Technical development involving SharePoint JavaScript HTML5, XML, CSS, jQuery and programming coding, design interface page layout and workflow development using PowerShell and Graph build a solution API SDK.
- Administrative supporting users Azure AD profile account management, email security gateways through barracuda ATP and endpoint protection.
System Officer innovation and productivity
CK Hutchison Holdings Limited
05.2016 - 12.2017
- Responsible for delivering business solutions and project management thought out SharePoint collaboration online and O365 Cloud platform mobile app development.
- Conduct business analysis to collect functional and technical requirements and translate into a system specification ERP Oracle Hyperion Project.
- Provide user’s training guide documentation and UAT test plans, programming workflows development etc. “ Nintex / SharePoint designer.”
- Work with internal/external parties to resolve the technical and functional problem and assignments by PM Microsoft consultant.
- Participate in IT project implementation of various size, establish best practices and IT governance in MS SharePoint engage with business users to promote SharePoint adoption and collaboration.
System Analyst
Conpak CPA Limited Audit & Accounting Firm
10.2014 - 05.2016
- Implementation SharePoint 2013 / Office 365, Microsoft ERP Dynamics AX Project for Financial, HR, Procurement hosted on Azure cloud platform management portal.
- Help to collect and analyzing user requirements, validate documents operation Nintex workflows configurations in SharePoint and Dynamics AX to meet BI/BU requirements.
- Preparing test case documentation and conducting system tests and migrate legacy data into MS Dynamics AX.
- Facilitate and participate in user acceptance testing.
- AX Technical development using SSRS SQL Server Reporting Services and Atlas system reporting tools.
- SharePoint design develops and maintains web parts components using languages Jave Script, jQuery, C# Microsoft .Net, CSS with SharePoint Designer, InfoPath, Web Parts, and Nintex customization workflows creation.
SAP / SD– System Analyst
Nestlé | Wyeth (Hong Kong) Holding Company Limited
08.2011 - 01.2014
- Performed the project tasks of planning, conducting, SAP ERP information systems assignments.
- Analyzing the business function requirements for end users and assisted in implementing new approach methodology for system enhancements.
- Gathered business requirements designed business process diagrams to analyze implement a new proposal creation process to develop standard documentation etc. system specification/ RFD requirement function documentation.
- Played a crucial role in designing, developing, and implementing SharePoint 2013.
- Manage the work of conducting system training, UAT testing and generating practical business solutions.
Education
PMI – Project Management Professional -
01-2000
BSc - Computer Science, Major in computer science and information system networking
McGill University
Montreal, Quebec, CanadaBusiness Analytics, Financial Accounting Certificate -
Online HBX Harvard Business School
Skills
- Soft skills
- Project Management
- IT Governance
- IT Security Control
- Effective Communication
- Collaboration
- Creative thinking
- Critical thinking
- Problem-solving
- Active learning
- Perceptiveness
- Judgements
- Interpersonal skills
- Microsoft Cloud technology
- Office O365
- Outlook SharePoint 2016/2019
- Visual Studio
- IoT
- BI
- Graph API
- Intune mobile device and operating system management
- Unified Endpoint Management
- Windows 10
- Apple IOS
- Apple Mac
- Microsoft SQL Server 2008 IIS
- MySQL
- System Center Configuration Manager (ConfigMgr)
Languages
Cantonese
English
Mandarin-Chinese
Timeline
Senior Digital Workplace Solutions Engineer
Zurich Insurance Hong Kong
01.2021 - Current
Contract Senior System Analyst Appointed to MTR Corporation Ltd
Seamatch Recruitment
11.2020 - 11.2021
IT Systems Analyst
Shun Shing International Management Limited
09.2018 - 12.2019
System Officer innovation and productivity
CK Hutchison Holdings Limited
05.2016 - 12.2017
System Analyst
Conpak CPA Limited Audit & Accounting Firm
10.2014 - 05.2016
SAP / SD– System Analyst
Nestlé | Wyeth (Hong Kong) Holding Company Limited
08.2011 - 01.2014
PMI – Project Management Professional -
BSc - Computer Science, Major in computer science and information system networking
McGill University
Business Analytics, Financial Accounting Certificate -
Online HBX Harvard Business School