Ciannie Jones
Newcastle
Summary
Able to work consistently, while maintaining a professional and optimistic image. Able to deal difficult customers and situations. I have the ability to excel in a high pressure, stressful and demanding environment.
Overview
6
6
years of professional experience
Work History
Clerk
United States Postal Service, USPS
4901 Governor Printz Blvd Wilmington, DE 19809
03.2025 - Current
- Streamlined processing of incoming and outgoing mail to enhance delivery efficiency.
- Managed operation of postal equipment, including sorting machines and scales, ensuring precision and efficiency.
- Facilitated customer inquiries and service requests to enhance overall satisfaction.
- Oversaw accurate record-keeping of mail transactions and inventory levels.
Sales Associate
Victoria's Secret & PINK
Wilmington, DE
02.2023 - 03.2025
- Assisted customers with product selection and inquiries, enhancing shopping experience.
- Maintained visual merchandising standards, ensuring store presentation aligned with brand guidelines.
- Processed transactions efficiently, contributing to overall sales performance and customer satisfaction.
- Collaborated with team members to meet daily sales targets through effective communication and teamwork.
Stow
Amazon
Newport, DE
12.2022 - 09.2023
- Maintained clean and organized workspaces to uphold safety standards.
- Sorted over Number products onto shelves according to type, weight, and size.
- Safely stacked items to maximize space within acceptable safety limits.
- Inspected items for any damages and reported discrepancies to supervisor.
- Separated damaged items from functional ones before placing on shelves.
- Utilized scanning equipment to quickly locate and identify items and stock locations.
- Maintained safety and efficiency to maximize overall productivity and increase stowing rates by Number%.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Moved cardboard, plastic ties and other debris from unboxing to trash.
- Interacted with guests in friendly and knowledgeable way.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Warehouse Supervisor
UPS
06.2020 - 04.2021
- Print out load tickets
- Assign employee to the truck they are responsible for loading
- Make sure all packages are scanned and loaded on assigned trucks
- Submit report to clarity volume of work and any issue that may have been identified
- Maintained high levels of accuracy in daily operations.
- Supervised shipping and handling operations.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised warehouse operations by managing employees during shifts.
- Completed daily operations on time and maintained high standards of accuracy.
- Operated warehouse material handling equipment correctly to move loads.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Monitored adherence to safety protocols and company policies by staying attentive to details.
- Used warehouse management software to reconcile daily inventory.
- Performed troubleshooting to resolve issues with equipment, devices and products.
- Promoted diligence and culture of safety for drivers and warehouse operations.
- Supported production workers in meeting goals without compromising safety and compliance.
- Kept detailed records of inventories and merchandise inventory transactions.
- Started up and shut down processing equipment.
- Developed comprehensive staff training program to improve employee performance and morale.
Loader
Fed Ex Ground
New Castle, DE
06.2022 - 11.2022
- Loaded and unloaded pallets quickly and safely, managing work load priorities.
- Collaborated with team members to maintain efficient workflow.
- Followed all safety and security protocols to minimize risk of injury.
- Checked accuracy of product packaging and labeling, rectifying any issues.
- Operated scanning equipment to track orders and shipments.
- Developed and maintained relationships with customers and vendors to secure repeat orders.
- Performed general support clean-up duties and maintained clean work area by using high-pressure water systems, backhoes, and skid-steers.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Operated equipment while observing standard safety procedures.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Assisted in receiving, stocking and distribution of merchandise.
Court Monitor
Sky Zone Trampoline Park
Newark, DE
06.2021 - 11.2022
- Kept games moving by maintaining game rules and managing game conflicts.
- Enforced gymnasium policies such as no foul language, taunting or poor sportsmanship to maintain respectful playing atmosphere.
- Inspected sporting equipment and examined participants to verify compliance with event and safety regulations.
- Inspected and prepared courts for play by adjusting backboards, checking condition of bleachers and verifying debris-free court surface.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Conferred with sporting officials, coaches and players to provide information, coordinate activities and discuss problems.
- Kept athletic and games equipment and facilities organized and maintained.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
- Monitored participation in recreational activities to provide assistance to participants.
Greeter and order taker
Taco Bell Restaurant
Kirkwood Highway
03.2020 - 10.2022
- Operate cash register
- Run food line
- Order supplies and help with office paperwork when needed
- Take inventory
- Entered orders into computer system quickly and in proper sequence.
- Offered immediate, friendly and knowledgeable assistance to every guest.
- Described menu items in detail and educated customers about meal options.
- Restocked bags, cups, lids, sauces and other counter supplies.
- Warmly greeted and welcomed customers to establishment before requesting food order.
- Welcomed customers and provided quick and attentive service.
- Kept up-to-date on knowledge of menu items, kitchen practices and other areas of interest to accurately answer customer questions and fulfill orders.
- Suggested upgrades and additional items to meet upselling goals.
Barista
Dunkin' Donuts
Newark De
08.2022 - 10.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Operated espresso machines and commercial coffee brewers to create beverages.
Education
None - Biology
John Dickinson High School
Wilmington, DE06.2021
Skills
- Greeting and Seating Guests
- Office Support
- Credit Card Transaction Processing
- Money Handling
- Safety Violations
- Operational Safety
- Handheld Scanners
- Operational Efficiency
- Regulatory Reporting
- Safety Practices
- Tracking Packages
- Safety Meetings
- Customer Deliveries
- Materials Movement
- Belt Conveyors
- Supply Restocking
Timeline
Clerk
United States Postal Service, USPS
03.2025 - Current
Sales Associate
Victoria's Secret & PINK
02.2023 - 03.2025
Stow
Amazon
12.2022 - 09.2023
Barista
Dunkin' Donuts
08.2022 - 10.2022
Loader
Fed Ex Ground
06.2022 - 11.2022
Court Monitor
Sky Zone Trampoline Park
06.2021 - 11.2022
Warehouse Supervisor
UPS
06.2020 - 04.2021
Greeter and order taker
Taco Bell Restaurant
03.2020 - 10.2022
None - Biology
John Dickinson High School