Cierra Green
Wilmington,De
Summary
A customer advocate with Years of Call Center experience and Years of Customer Service experience. Have a true passion for helping others by conversing, demonstrating sincere concern and building rapport while resolving issues. Can adapt and evolve quickly with business needs as well as being dependable.
Overview
8
8
years of professional experience
Work History
Client AR Billing
LabCorp
08.2024 - Current
- Enhanced billing accuracy by diligently reviewing and correcting discrepancies in Clients accounts.
- Demonstrated adaptability during periods of high volume or increased workload demands without sacrificing accuracy or efficiency in task completion.
- Processing & Sending response to correspondence Emails, Up To 40 Phone Calls & Faxes per day from doctors offices and providers/ clients regarding billing patients insurance or patient billing responsibility on lab orders
- Working with Alpha-numeric data entry , ICD codes, Payor codes for Private insurance , Medicaid , Medicare
- Responded proactively and positively to rapid change.
Inbound Customer Service Representative
Discover
04.2022 - 11.2023
- Answered high volume chats and up to 100 inbound calls per day from card members about a wide array of concerns, from bill paying, statement confusion, lost/stolen cards, credit balance refunds and more
- Verified customers demographics and data entry ensuring all information is entered into the system properly
- Navigated multiple computer systems/applications to find information
- Worked hard to meet performance metrics and goals daily
Customer Service Associate
Lowes Improvement
DE
04.2017 - 03.2022
- Assisted customers in a fast paced environment, making payments, scheduling in store and online orders, rentals, returns, upselling and recommending products and services
- Collaborated with other departments as needed to resolve customer concerns
- Provided empathy, understanding, maintained a professional and calm manner even when handling stressful situations
- Using multiple systems at one time, multi-tasking working in a team and independently
Education
Highschool Diploma -
Howard Highschool Of Technology
Wilmington, DE05.2013
Skills
- Good Verbal/Written Communication
- Strong Computer Skills
- Problem-Solving Skills
- Detail-Oriented
- Positive Attitude
- Type 40 wpm
- Experience with Microsoft Office
- Experience with Google Docs
- Experience with 10-key
- Experience with Outlook
Timeline
Client AR Billing
LabCorp
08.2024 - Current
Inbound Customer Service Representative
Discover
04.2022 - 11.2023
Customer Service Associate
Lowes Improvement
04.2017 - 03.2022
Highschool Diploma -
Howard Highschool Of Technology