Cindy Lechner

• Managed check-in and check-out procedures for guests and assisted with reservations.
• Coordinated room assignments and reservations using Opera Cloud.
• Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
• Collected room deposits, fees, and payments.
• Handled cash transactions accurately, balancing daily reports at the end of each shift.
• Resolved guest inquiries and complaints, maintaining high service standards.

• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors.

• Took customer orders and served food and beverages.
• Prepared coffees, teas and alcoholic drinks.
• Used cash registers and credit card machines to cash out customers.
• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Cultivated warm relationships with regular customers.

Housekeeping:

• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Replaced bathroom amenities such as shampoo, paper towels, and soap.
• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.

Front Office:

• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Managing check-ins and check-outs at the hotel reception.
• Completed late check-ins and directed guests to rooms and facilities.
• Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.
• Answered multi-line phone system to respond to inquiries.

Kitchenhand:

• Chopped vegetables, cut up fruit, and prepared food.
• Washing dishes, utensils, and kitchen equipment.
• Plated and presented food following chef requirements.
• Transported food items from storage areas to kitchen for prepping.

• Took care of 2 children (7 and 3 years old).
• Transported children safely to school, activities and appointments on time.
• Developed strong bonds with host family.