Cindy Jazmín Xirinachs Castro
Customer Service/Success Specialist
Kaltental
Summary
Highly motivated person with a positive outlook, thrives on embracing new challenges. Extensive work experience has provided a diverse set of skills invaluable to any modern business or organization.
Overview
12
12
years of professional experience
4
4
Languages
Work History
Customer Service Specialist
Huhtamaki Flexible Packaging
10.2022 - Current
- First point of contact for our customers in the national and international environment and actively contribute to shaping customer relationships
- Responsible for planning and creating customer orders and stocks according to their forecast figures and the availability of raw materials
- Support continuous the supply chain
- Coordination and FUP of deliveries
- Accompanying customers in the event of complaints among others
Personal Sabbatical
Travel Abroad
01.2021 - 07.2022
Requirement Analyst, Client Facing Service, Response Proposal Manager, Request Fulfillment Manager, Catalog Manager
Hewlett Packard Enterprise/ DXC Technology
05.2016 - 12.2020
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Increased customer satisfaction by addressing concerns and providing tailored solutions for their needs.
- Boosted customer retention rates through proactive communication and building strong relationships.
- Developed comprehensive product knowledge to provide accurate information and effective troubleshooting assistance.
- Collaborated with subject matter experts to gather relevant information and develop comprehensive technical solutions.
Customer Service Representative for the HRSS Department
Citi Business Services
07.2015 - 05.2016
- Responded to customer requests for products, services, and company information.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
Pre Sales Agent for CA Technologies
Concentrix
11.2013 - 12.2014
- Enhanced product knowledge through continuous training and professional development opportunities.
- Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
- Explained features and advantages of products or services to promote sales.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Customer Service Representative for Amway Brazil
Teleperformance
11.2012 - 10.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma - undefined
Colegio Los Angeles
San José 01.2002 - 05.2006
University Bachelor's Degree - undefined
Universidad Santa Paula
San José 01.2007 - 04.2011
Skills
Active Listening
Personal Information
Date of Birth: 10/20/89
Timeline
Customer Service Specialist
Huhtamaki Flexible Packaging
10.2022 - Current
Personal Sabbatical
Travel Abroad
01.2021 - 07.2022
Requirement Analyst, Client Facing Service, Response Proposal Manager, Request Fulfillment Manager, Catalog Manager
Hewlett Packard Enterprise/ DXC Technology
05.2016 - 12.2020
Customer Service Representative for the HRSS Department
Citi Business Services
07.2015 - 05.2016
Pre Sales Agent for CA Technologies
Concentrix
11.2013 - 12.2014
Customer Service Representative for Amway Brazil
Teleperformance
11.2012 - 10.2013
University Bachelor's Degree - undefined
Universidad Santa Paula
01.2007 - 04.2011
High School Diploma - undefined
Colegio Los Angeles
01.2002 - 05.2006
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