Claire Mazet
Waldenbuch
Kurzprofil
Als motivierter und teamorientierter Mitarbeiter bringe ich eine breite Palette an Fähigkeiten und Erfahrungen mit. Ich bin bekannt für meine starke Arbeits-Ethik, meine Fähigkeit, Prioritäten zu setzen und Projekte effizient und erfolgreich abzuschließen. Ich kann es kaum erwarten, bei Ihnen durchzustarten.
Übersicht
33
33
years of professional experience
2002
2002
years of post-secondary education
1
1
Certification
Berufserfahrung
Contractor
WLGore
2018.01 - 2026.03
- SAP Security Team 13 month
- SAP account provisioning with Roles
- Deleting from account
- Incident workout
- End User help out how to
- ITAC Tier 2 team still in this compagnie
- Responsibilities: Granting access for various Gore Applications
- GeRT account and access acreation.
- E1 Account creation through Active Directory and granting rights for roles in E1 needed for Users in accordance with Security Groups approved of the request.
- Deleting roles on demand from User or Lead.
- Deleting accounts on demand from Sysadmin Team or HR.
- Infor EAM account creations.
- Oracle PLM Agile account creations.
- Grant rights for Software in Active Directory.
- ‘Always following the Agreement and Process bevor granting anything’
- I am the Liaison for System Admin Team for ITAC Tier2.
System Analyst/Onsite Support/CSA Team
WLGore
Putzbrun
2018.11 - 2019.01
- Perform desktop and network support conforming to both divisional and corporate standards.
- Quickly and accurately diagnose third- and fourth-level desktop incidents, providing timely resolution and professional communication to the customer.
- Spend approximately 80% of time focused on end-user support for the division and up to 20% as a resource for other divisional IT projects or needs.
- Liaise with other global teams and external service providers to support specialized (non-standard) applications and systems.
- Be a highly motivated and dedicated team player though also capable of working independently.
- Possess a high sense of responsibility and service orientation, be responsive to business needs while ensuring alignment with divisional and corporate standards.
- Train and certify all validated and quality systems as required.
- Develop an understanding of web-based solutions that support a sales environment, including CRM systems.
- Be naturally flexible, professional, and personable and able to take ownership through to resolution.
System Administrator
Diaverum Germany GmbH
2017.03 - 2018.06
- - 1nd / 2nd Level Support (by phone)
- - Maintenance in AD of Users / Groups / Servers (HyperV), Windows 7/10/2008/2012 / Databases / Tree Structure
- - Installation of workstations / laptops (IBM Lenovo / ThinClient Hedgehog)
- - Software distribution with SCCM / Rollout from Win7 to Win10
- - Troubleshooting in the areas: RSA / Checkpoint // VPN, LAN / WLAN, telephone system Swyx (Netphone), printer (plotter Canon / Kyocera), monitor, iPhone / Samsung mobile phone, projector
- - Troubleshooting Windows, AD, Office 2010/16, Nephro7 (patient management program for dialysis clinics nationwide)
- - Remote Solution: TeamViewer / Anydesk
- - Hardware order
- - Appointment for service providers
- - Implementation of nationwide updates, on all servers.
System Administrator
Amadeus FiRe AG
Munich
2016.10 - 2017.03
- - Execution of fault handling and fault clearance in 2nd level as part of incident management.
- - Installation and delivery of workstations, printers and peripherals.
- - Maintaining the Inventory Database (CMDB).
- - Execution of IT orders within the scope of request fulfillment.
- - Implementation of hardware relocations.
- - Execution of special orders in the topics client rollout.
Employee assignment Support
D-Ploy GmbH
2016.03 - 2016.09
- - Telephone user support (1st and 2nd level support).
- - Processing tickets using a ticket system.
- - Adoption of all incoming inquiries and problems in the field of IT.
- - Identification of customer concerns and provision of appropriate solutions.
- - If necessary, transmission of disturbances to downstream groups.
Subject Matter Expert
TSG (petrol stations - Support GmbH) at BP
2011.11 - 2016.02
- - Carry out measures for the elimination of forwarded incidents (SC, service organizations from European countries) with the aim of the fastest possible restoration of the normal service operation of the customer.
- - Pro and reactive analysis of unknown causes, which have led to the disruption of the service operation with the aim of permanent cause elimination.
- - Carrying out a detailed analysis of incidents occurring in the IT environment (including cash register, central and card systems) with customers, applying existing solutions or developing solution proposals and measures for eliminating incidents, as well as supporting the customer's first level organization in the respective countries.
- - Carry out measures for the removal of incidents for the department to be supervised, taking into account defined service level agreements (SLAs), if necessary commissioning defined internal and external service providers with the removal of incidents to restore the functionality of the IT systems to customers, including monitoring of implementation.
- - Identification, processing and forwarding of systematic errors in the area of responsibility to problem management.
- - Review, classify and prioritize draft designs and analyze their causes. Initiate measures to solve the problem (eg workaround, acceptance), if necessary by commissioning a Request for Change (RfC). Then check the cause elimination using Post Implementation Review (PIR).
- - Preparation and submission of change requests for approval by the CAB project.
- - Documentation of all measures that have led to the solution of the incident or problem and forwarding the information to Knowledge Management.
- - Performing functional and regression tests for new hardware and software, including post-version maintenance. Planning the resources in coordination with the Test Coordinator.
- - Regular exchange of information and experience with other departments about u. a. Systemic changes.
- - Establishment and expansion of subject-specific know-how u. a. through training, literature, Internet.
- - Active technical support of projects and the business in terms of costs, risks, technical implementation and conceptual consultation in coordination with the team leader.
- - Participation in cross-department and cross-project tasks as well as assumption of special tasks in coordination with the supervisor.
- Number of locations to be supported: approx. 5,000
- Countries to be covered: D, NL, F, PT, E, PL, TR, AU, CH, LUX
- Systems to be supervised: approx. 5
Service Desk Employee
LBBW Immobilien GmbH
Stuttgart
2009.04 - 2009.09
- Service Desk (SPOC) 1st and 2nd Level Support.
- Installation of workstation computers (DELL and HP) and software distribution via Baramundi.
- Troubleshooting for RAS/VPN, LAN, phone, printer, monitor, Blackberry, beamer.
- Troubleshooting for Lotus Notes, Novell, ADS, Office 2003/2007 systems.
- Remote solution: VNC/Netviewer.
Technical Coordinator
Robert Bosch GmbH
Plochingen
2008.06 - 2009.03
- Support for the local service technicians and for the global end customers.
- Written processing of service faxes / mails as well as phone support for diagnostics devices incl. ESI(tronic)-software.
- Technical clarification/coordination with requests to the technical departments concerned.
- Optimization of the service processes and adaptation of the used workflow software.
- Remote solution: Teamviewer.
Employee of the Consulting/technical presales support
HEWLETT PACKARD/ SELLBYTEL Communication Group
2005.01 - 2008.06
- Phone consulting and support for major HP customers as regards hardware, configurations (workstation/PC/desktop/server, compatibility, internal components and options; Since the presales support extends to EMEA, the customers are consulted in English, German or French.
Executive Support Consultant
SAP Labs France
2003.11 - 2004.12
- Technical support of the SAP Executive Board.
Junior Engineer
Sinius AG Stuttgart
Stuttgart
2001.08 - 2002.06
- Installation, set-up and repair of software and hardware for the Deutsche Bank AG and its subsidiaries, participation in the server rollout.
System Technician RSC
debis Systemhaus PCM Computer
1999.01 - 2001.06
- Monitoring of servers (HP) as regards performance and capacity utilization.
- Monitoring of the data backup from the servers.
- Initiation of actions to achieve defined threshold values.
- Administrative activities.
- Setting up and deleting of users according to agreed service levels.
- Validation and deletion of resources according to agreed service levels.
- Installation and implementation of servers in customer environments.
- Remote solution: VNC/PC-Anywhere.
System Administrator
Funke Logistik GmbH
1998.11 - 1999.01
- Support of the employees with hardware and software problems.
- Optimization of the work processes in the CCC.
- Processing of complaints and troubleshooting.
- Debugging on site.
- Remote solution: purely internal Deutsche Bank solution.
System Administration
Siemens- Nixdorf-Informationssysteme AG
1996.04 - 1997.12
- Installation, configuration and administration of hardware and software with the Siemens- Nixdorf-Informationssysteme AG in the context of the following projects - OPUS – Deutsche Bank, BfG-Bank, Kaufhof, Hamburger Sparkasse as well as Noris-Bank.
Language Trainer for French
INLINGUA Paderborn
Paderborn
1992.11 - 1994.01
- French teacher at the language school INLINGUA Paderborn.
- French teacher at the language school at the adult education center in Paderborn.
Ausbildung
Industrial electronics engineer - production techniques
1994.01 - 1996.01
Higher Technical Certificate (BTS) - precision mechanics
Secondary school completed with vocational university entrance diploma - precision mechanics, specialization in instrument engineering
Creteil 1973.01 - 1985.01
Kompetenzen
- Win 11
- Win10
- Win7
- Vista 32/64
- Windows XP 32/64
- Pro
- Home
- Windows 2000
- Windows NT 40
- Windows 95/98/ME
- DOS/WIN3x
- IBM OS/2
- Novell Netware
- Linux
- Win 2016
- Win 2012
- Win2008
- WIN 2003 Server
- WIN 2000 Server
- WIN 2000 Advanced
- WIN NT 4 Server
- MS Terminal Server
- MS Enterprise Server
- Intranetware 411
- VMS
- OS 390
- MS Office 365
- MS Projekt
- MS Publisher
- MS Visio
- MS Internet Explorer
- MS Photo Paint
- Star Office
- Adobe Acrobat Reader
- Netscape Navigator
- Mozilla
- MS Frontpage
- Novell Intranetware
- Saldo
- Adobe GoLive
- Adobe Acrobat Exchange
- Corel Draw
- Paint Shop Pro
- Lotus Smart Suite
- Lotus Notes
- Domino
- Macromedia Flash
- MS Exchange 55
- MS Exchange 2000
- Adaptionsfähigkeit
- Problem-Solving
- Sehr gute EDV-Kenntnisse
- Detailorientierung
- Durchsetzungsvermögen
- Innovationsfähigkeit
- Konfliktmanagement
- Eigeninitiative
- Ausgeprägte Lösungsorientierung
- Umsetzungsstärke
- Zielorientierte Arbeitsweise
- Unternehmerisches Denken und Handeln
- Technisches Verständnis
- Gute EDV-Kenntnisse in den gängigen Office- und CAD-Anwendungen
- Empathie
- Problemlösungskompetenz
- Geduld
- Proaktivität
- Technisch versiert
- Exzellente Kommunikation in Deutsch und Englisch
- MS Exchange 2003
- Exchange Conferencing
- MS IIS
- MS Active Server Pages
- MS SNA Server
- Netscape News Server
- Netscape Enterprise Server
- Netview
- Novell GroupWise
- Lotus Domino Server
- IBM Tivoli
- Oracle Web server
- Samba File Server
- Citrix Meta Frame
- HP-Open View
- Virus scanner
- AD
- MS SMS Server
- Netinstall
- RAS
- Proxy Server
- SMTP
- FTP
- WWW
- HTTP
- PC-Anywhere
- VNC
- Netviewer
- Teamviewer
- LAN
- WAN
- Ethernet
- ISDN
- IPSec
- TCP/IP
- IPX
- Firewall
- SNA
- DECNET
- OSI IS-IS
- Distribution Manager
- Netmaster
- VPN
- Printers
- Monitors
- Modems
- Mainboards
- IBM Server 379/390
- Siemens Primergy
- HP ProLiant
- Procurve Switch
- Router
- Dell Desktop
- IBM Desktop
- Siemens Desktop
- HP Desktop
Zertifizierung
- M2126: Managing a MS Windows 2000 Network Environment
- M2272: Implementing and Supporting MS Windows XP Professional
- RH033: Introduction to the Red Hat Linux administration
Benutzerdefiniert
Class B /A /C1 /C1E
Sprachen
Französisch
Muttersprache
Französisch
Fließend (C2)
C2
Deutsch
Fortgeschritten (B1)
B1
Englisch
Fachkundig (C1)
C1
Spanisch
Grundlagen (A2)
A2
Hobbys
- Motorad Fahrerin lange Stecke (Nordcap 8811km in 7,5 Tage)
- Bogenschützin
Zeitleiste
System Analyst/Onsite Support/CSA Team
WLGore
2018.11 - 2019.01
Contractor
WLGore
2018.01 - 2026.03
System Administrator
Diaverum Germany GmbH
2017.03 - 2018.06
System Administrator
Amadeus FiRe AG
2016.10 - 2017.03
Employee assignment Support
D-Ploy GmbH
2016.03 - 2016.09
Subject Matter Expert
TSG (petrol stations - Support GmbH) at BP
2011.11 - 2016.02
Service Desk Employee
LBBW Immobilien GmbH
2009.04 - 2009.09
Technical Coordinator
Robert Bosch GmbH
2008.06 - 2009.03
Employee of the Consulting/technical presales support
HEWLETT PACKARD/ SELLBYTEL Communication Group
2005.01 - 2008.06
Executive Support Consultant
SAP Labs France
2003.11 - 2004.12
Junior Engineer
Sinius AG Stuttgart
2001.08 - 2002.06
System Technician RSC
debis Systemhaus PCM Computer
1999.01 - 2001.06
System Administrator
Funke Logistik GmbH
1998.11 - 1999.01
System Administration
Siemens- Nixdorf-Informationssysteme AG
1996.04 - 1997.12
Industrial electronics engineer - production techniques
1994.01 - 1996.01
Language Trainer for French
INLINGUA Paderborn
1992.11 - 1994.01
Secondary school completed with vocational university entrance diploma - precision mechanics, specialization in instrument engineering
1973.01 - 1985.01