Claudia Lannes
Madrid
Summary
8 years of experience as Solution and Value Engineer in the SaaS industry, supporting pre- and post-sales processes. 5 years of experience in people management, focusing on team development and performance. Proven ability to drive customer engagements and foster strong client relationships.
Overview
9
9
years of professional experience
Work History
Senior Manager Value Engineering
HashiCorp
Madrid
2024.05 - Current
- Optimizing end-to-end customer journey from pipeline generation to renewal and expansion.
- Collaborating with Solution Engineering, Solution Architecture, and Customer Success Engineering to improve customer experience.
- Enhancing growth and renewal rates through targeted strategies and cross-functional teamwork.
Manager Value Engineering Growth
Celonis
Madrid
2022.02 - 2024.02
- Leading a team of 10 Value Engineers to support the end-to-end customer value journey in the SMB segment in EMEA, LATAM and APAC.
- Covering both, pre- and post-sales support.
- Working closely with our Growth Sales Team and conducting pilot projects.
- Being technical adviser and value adviser to our customers.
- Owning renewal rates & customer retention of +200 customers.
Manager Solution Engineering Benelux
Celonis
Amsterdam
2020.06 - 2022.01
- Leading the Solution Engineering team in Benelux for the enterprise and strategic segment.
- Working closely with the local sales team to win new customers and expand existing ones.
Senior Solution Engineer
Celonis
Munich
2019.06 - 2020.05
- Focus on CPG & Retail industry.
Solution Engineer
Celonis
Munich
2017.10 - 2019.05
- Focus on Chemical, Pharma and Oil & Gas industry.
Junior Solution Engineer
Celonis
Munich
2017.04 - 2017.09
- Working Student ERP & CRM / CIO & CFO Consulting.
Working Student ERP & CRM / CIO & CFO Consulting
KPMG
Munich
2016.03 - 2017.03
Education
Bachelor of Science - Business Administration and Economics
University Passau
Passau02.2017
Abitur -
Franz Marc Gymnasium
Markt Schwaben05.2013
Skills
- Solution Engineering (Pre-Sales)
- Customer Health & Value Realization
- Customer Onboarding & Adoption
- Risk & Renewal Management
- Project Management
- Process Mining / Data Mining
Extracurricular Activities
Women in SaaS & Women in Tech, Connecting with an amazing network of women exchanging experiences, engaging in SaaS / Tech related discussions and supporting each other. Being a mentor to young female professionals to especially support them in the early stages of their career.
Languages
German
First Language
English
Proficient (C2)
C2
Spanish
Elementary (A2)
A2
Timeline
Senior Manager Value Engineering
HashiCorp
2024.05 - Current
Manager Value Engineering Growth
Celonis
2022.02 - 2024.02
Manager Solution Engineering Benelux
Celonis
2020.06 - 2022.01
Senior Solution Engineer
Celonis
2019.06 - 2020.05
Solution Engineer
Celonis
2017.10 - 2019.05
Junior Solution Engineer
Celonis
2017.04 - 2017.09
Working Student ERP & CRM / CIO & CFO Consulting
KPMG
2016.03 - 2017.03
Bachelor of Science - Business Administration and Economics
University Passau
Abitur -
Franz Marc Gymnasium