Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Languages
Timeline
Generic
Claudia Lannes

Claudia Lannes

Madrid

Summary

8 years of experience as Solution and Value Engineer in the SaaS industry, supporting pre- and post-sales processes. 5 years of experience in people management, focusing on team development and performance. Proven ability to drive customer engagements and foster strong client relationships.

Overview

9
9
years of professional experience

Work History

Senior Manager Value Engineering

HashiCorp
Madrid
05.2024 - Current
  • Optimizing end-to-end customer journey from pipeline generation to renewal and expansion.
  • Collaborating with Solution Engineering, Solution Architecture, and Customer Success Engineering to improve customer experience.
  • Enhancing growth and renewal rates through targeted strategies and cross-functional teamwork.

Manager Value Engineering Growth

Celonis
Madrid
02.2022 - 02.2024
  • Leading a team of 10 Value Engineers to support the end-to-end customer value journey in the SMB segment in EMEA, LATAM and APAC.
  • Covering both, pre- and post-sales support.
  • Working closely with our Growth Sales Team and conducting pilot projects.
  • Being technical adviser and value adviser to our customers.
  • Owning renewal rates & customer retention of +200 customers.

Manager Solution Engineering Benelux

Celonis
Amsterdam
06.2020 - 01.2022
  • Leading the Solution Engineering team in Benelux for the enterprise and strategic segment.
  • Working closely with the local sales team to win new customers and expand existing ones.

Senior Solution Engineer

Celonis
Munich
06.2019 - 05.2020
  • Focus on CPG & Retail industry.

Solution Engineer

Celonis
Munich
10.2017 - 05.2019
  • Focus on Chemical, Pharma and Oil & Gas industry.

Junior Solution Engineer

Celonis
Munich
04.2017 - 09.2017
  • Working Student ERP & CRM / CIO & CFO Consulting.

Working Student ERP & CRM / CIO & CFO Consulting

KPMG
Munich
03.2016 - 03.2017

Education

Bachelor of Science - Business Administration and Economics

University Passau
Passau
02.2017

Abitur -

Franz Marc Gymnasium
Markt Schwaben
05.2013

Skills

  • Solution Engineering (Pre-Sales)
  • Customer Health & Value Realization
  • Customer Onboarding & Adoption
  • Risk & Renewal Management
  • Project Management
  • Process Mining / Data Mining

Extracurricular Activities

Women in SaaS & Women in Tech, Connecting with an amazing network of women exchanging experiences, engaging in SaaS / Tech related discussions and supporting each other. Being a mentor to young female professionals to especially support them in the early stages of their career.

Languages

German
First Language
English
Proficient (C2)
C2
Spanish
Elementary (A2)
A2

Timeline

Senior Manager Value Engineering

HashiCorp
05.2024 - Current

Manager Value Engineering Growth

Celonis
02.2022 - 02.2024

Manager Solution Engineering Benelux

Celonis
06.2020 - 01.2022

Senior Solution Engineer

Celonis
06.2019 - 05.2020

Solution Engineer

Celonis
10.2017 - 05.2019

Junior Solution Engineer

Celonis
04.2017 - 09.2017

Working Student ERP & CRM / CIO & CFO Consulting

KPMG
03.2016 - 03.2017

Bachelor of Science - Business Administration and Economics

University Passau

Abitur -

Franz Marc Gymnasium

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Claudia Lannes