Clifford Jay Cedillo
Senior IT Systems Analyst & Project Manager
APO, AE
Summary
A highly motivated and results-driven Senior Systems Analyst and Project Manager with extensive experience in IT program and project management within the Army Materiel Command, and Army Cyber Command. Proven expertise in IT project management, IT program management, and systems analysis. Adept at leading high-level IT initiatives, managing budgets, and ensuring the successful integration of IT capabilities. Committed to delivering high-quality work and achieving organizational goals.
Overview
25
25
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
Senior Systems Analyst & Project Manager
Army Cyber - NETCOM - HQ 2d Theater Signal Brigade (This is a federal job)
2 2021 - Current
- Led and assisted with high-level IT initiatives, responsible for planning, budgetary programming, materiel acquisition, and implementation of IT capabilities.
- Managed projects per industry best practices, ensuring all remained on course via scope, time, cost, quality, and administrative change management.
- Project lead for multimillion-dollar remediation and lifecycle efforts as well as enterprise efforts, including Army 365 transition and Army Unified Directory Service supporting over 40,000 personnel.
- Engaged with and reported to leaders up to Senior Executive Service and Flag Officer level, facilitating efficient completion of projects with enterprise-wide effects.
- Drove adoption of industry best practices, providing recommendations and courses of action for continuous improvement of project management methods.
- Produced training artifacts ranging from knowledge base submissions to completion tracking mechanisms.
- Established strong relationships with vendors, negotiating favorable contracts while maintaining quality standards for services rendered
- Developed comprehensive user documentation, enabling efficient knowledge transfer between team members and clients
- Identified areas requiring further streamlining or automation resulting in cost savings without compromising service quality
- Drove online customer assistance system and presented user demos for new interface systems
- Analyzed proposed and extant systems for technological limitations and conformation with current technology needs
IT Program Manager & Systems Analyst
Headquarters - US Army Europe (This is a federal job)
2018.07 - 2021.02
- Managed Enterprise Licensing Program for USAREUR-AF (US Army Europe and Africa Headquarters), developing internal cost estimates and validating life cycle cost estimates.
- Conducted surveys and program studies to prepare justifications for long-range funding of system architecture and infrastructure.
- Served as Microsoft Windows Sustainment Manager, assessing, scheduling, and directing Windows upgrades and security enhancements for over 40,000 endpoints.
- Led Microsoft Army 365 migration within Europe, publishing migration guidance and leading working group of approximately 150 personnel.
- Enhanced team collaboration with the introduction of communication tools and regular status meetings
- Spearheaded continuous improvement efforts across IT programs, leading to increased productivity and overall operational efficiency
- Ensured compliance with industry regulations while maintaining strict security protocols throughout each project phase
- Reduced project completion time by effectively delegating tasks and closely monitoring progress
- Managed large-scale technology migrations, minimizing downtime during critical system transitions
- Collaborated with cross-functional teams to develop innovative solutions that addressed complex business challenges
Senior Information Technology Specialist - Program Manager
Army Materiel Command - Corpus Christi Army Depot (This is a federal job)
2013.12 - 2018.07
- Managed and supported IT and Industrial Automation Programs exceeding one million dollars, providing ownership and support through all project phases.
- Composed command level IT policies, tactics, and procedures, and managed IT contract acquisitions for services and goods.
- Acted as Plans, Architecture and Services Operations Division Chief, responsible for daily productivity and morale of government civilians and contract personnel.
- Held various collateral duties, including SharePoint Site Owner and CA Unicenter Service Request Manager.
Information Technology Specialist (Policy and Planning Project Manager)
Corpus Christi Army Depot (This is a federal job)
2012.08 - 2013.11
- Managed semi-complex IT projects within the Corpus Christi Army Depot (CCAD) Plans Division, ensuring consistency with other government plans, programs, and projects.
- Conducted assessments of production and administrative support requirements, interfacing with government and contract customers.
Information Technology Specialist (Customer Support Manager)
Corpus Christi Army Depot (This is a federal job)
2010.01 - 2012.08
- Managed service desk supporting over 4,500 end users, creating metrics to display progress and resolution status to all levels of management.
- Directed workflow and labor management for government civilians and contract employees, providing technical support and adhering to Army regulations.
- Implemented comprehensive disaster recovery plans to ensure business continuity in the event of an emergency situation or data loss incident
- Supervised and monitored delivery of contractual services according to SLA agreements
- Researched product and issue resolution tactics to address customer concerns
- Translated complex technical issues into digestible language for non-technical users
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
Aegis Computer - Work Center Supervisor (NEC #1144)
United States Navy
1999.07 - 2008.11
- Maintained and operated Aegis Cruisers' primary fire control computer bays, diagnosing malfunctions and applying knowledge of electronic and mechanical systems.
- Led computer suite aboard USS Shiloh, supporting Operation Iraqi Freedom and Operation Enduring Freedom.
Education
Master of Science - Strategic Information / Cyberspace Studies
National Defense University
Washington D.C. 2023.08 - Current
Master's degree - Instructional Design & Education Technology
Texas A&M University Corpus Christi
Corpus Christi, Texas 2013.07 - 2014.08
Bachelor of Science - Management / Computer Information Systems
Park University
Parkville, Missouri 2007.02 - 2012.02
Skills
Problem-solving aptitude
Written Communication
Decision-Making
Problem-Solving
Project Coordination
Self Motivation
Team building
Reliability
Analytical Thinking
Project Leadership
Interpersonal Communication
Continuous Improvement
Affiliations
- Project Management Institute (PMI) - Member
- Association of the United States Army - Member
- Park University Alumni Association - Member
- Future Business Leaders of America (Professional Division) - Member
Job Related Training
- PMI Project Management Professional (PMP)
- PMI Agile Certified Practitioner (ACP)
- CompTIA Security+
- Information Technology Infrastructure Library (ITIL) v3
- PMI Agile Metrics
- CompTIA Project+
- PMI Agile Project Management 40 Hrs
- PMI Organizational Transformation
- Windows 10 Administration 40 Hrs
- Microsoft Power BI 32 Hrs
- Certified Associate Project Manager 40 Hrs
- Tanium: Operator
- CA Service Desk Manager 14.1: Basic Administration 200
- CA Service Desk Manager 14.1: Configure Change Management 200
- CA Service Desk Manager 14.1: Configuring Incident and Problem Management 200
- ALU: Contracting Officer Representative
- Fundamentals of Project Management
- CP34 Advanced Project Management
- CP34 RMF: A Risk Management Framework
- Project Management: A Project Management Framework
- Lean Six Sigma Yellow Belt Course
- Park University: Managing Multiple Priorities
- IWS Alerts: Operators Course
- Virtual Microsoft SharePoint: Developer/Designer
- Microsoft SharePoint: Site Owner
- Microsoft Windows Operation: Intermediate
- Microsoft Excel Operations: Intermediate
Additional Information
Top Secret/SCI Security Clearance
Availability
Permanent, Telework, Full-time
References
- Ryan Riedel, SpaceX, Network Security Engineer, +1 (361) 742-0526, itsriedel@gmail.com
- Richard Bensley, Corpus Christi Army Depot, Information Technology Policy Planner Division Chief, +1 (361) 961-6448, richard.a.bensley.civ@army.mil
- Tina Hernandez, US Army - NETCOM, G3 CUOPS DODIN Support Branch Chief, +1 (520) 454-7570, tina.l.hernandez6.civ@army.mil
Certification
Project Management Professional
Timeline
Master of Science - Strategic Information / Cyberspace Studies
National Defense University
2023.08 - Current
Agile Certified Practitioner
2023-02
Project Management Professional
2021-12
IT Program Manager & Systems Analyst
Headquarters - US Army Europe (This is a federal job)
2018.07 - 2021.02
Senior Information Technology Specialist - Program Manager
Army Materiel Command - Corpus Christi Army Depot (This is a federal job)
2013.12 - 2018.07
Master's degree - Instructional Design & Education Technology
Texas A&M University Corpus Christi
2013.07 - 2014.08
Information Technology Specialist (Policy and Planning Project Manager)
Corpus Christi Army Depot (This is a federal job)
2012.08 - 2013.11
Information Technology Specialist (Customer Support Manager)
Corpus Christi Army Depot (This is a federal job)
2010.01 - 2012.08
Bachelor of Science - Management / Computer Information Systems
Park University
2007.02 - 2012.02
Aegis Computer - Work Center Supervisor (NEC #1144)
United States Navy
1999.07 - 2008.11
Senior Systems Analyst & Project Manager
Army Cyber - NETCOM - HQ 2d Theater Signal Brigade (This is a federal job)
2 2021 - Current
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