Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

COLEEN LIGOHR

Vilseck

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to any position. Ready to help team achieve company goals.

Overview

16
16
years of professional experience

Work History

Customer Service Assistant

AAFES Exchange
12.2022 - Current
  • Managed customer complaints effectively, offering solutions that exceeded expectations.
  • Answered customer questions about product availability and shipment times.
  • Achieved high levels of accuracy when processing transactions/orders which led to reduced errors and increased customer satisfaction.
  • Assisted customers with product selection, providing detailed information on features and benefits.
  • Collaborated with other departments to guarantee customer satisfaction.
  • Maintained clean and organized work environment to maintain customer safety.

Merchandise Associate

S&K
05.2023 - 04.2024
  • Contributed to increased revenue by executing targeted marketing campaigns for specific merchandise categories.
  • Enhanced visual appeal of the store by constructing creative displays that showcased featured products effectively.
  • Leveraged analytical skills to assess inventory data, making informed decisions on product ordering and allocation based on demand trends.
  • Cultivated positive relationships with vendors, negotiating favorable terms for product delivery and pricing structures.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Communicated with vendors to answer questions, order samples and resolve issues.
  • Updated pricing and signage to complete product displays and educate customers.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Transported merchandise to sales floor and restocked shelves, racks and bins.
  • Created attractive displays to promote items.
  • Consistently met or exceeded sales goals through proactive upselling tactics and building rapport with customers.

Recreation Assistant

MWR
07.2022 - 11.2022
  • Conducted regular safety inspections of facilities and equipment, minimizing potential hazards.
  • Monitored participant behavior during activities closely while enforcing rules consistently when necessary.
  • Opened, closed and secured facilities at prescribed times to accommodate scheduled activities.
  • Performed light custodial duties to provide clean and inviting facilities.
  • Ensured proper supervision of program participants at all times, prioritizing their safety and wellbeing.
  • Assisted in organizing special events, resulting in increased community engagement.
  • Developed strong relationships with community partners, fostering collaboration for future events.
  • Implemented feedback from program evaluations to continuously improve offerings and increase satisfaction rates.
  • Maintained a safe and clean facility, ensuring a positive environment for all users.

Testing Coordinator/Site Representative

Central Texas College
10.2020 - 07.2022
  • Facilitated effective communication between testers, developers, and stakeholders to ensure timely resolution of issues.
  • Implemented data-driven strategies for improved testing outcomes, analyzing trends and identifying areas for improvement.
  • Managed multiple simultaneous projects while maintaining strict deadlines and high-quality standards in test coordination.
  • Exceeded client expectations consistently by delivering exceptional service and support throughout the testing process.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Collaborated with various departments to complete assigned tasks.
  • Fostered a positive work culture on site by emphasizing teamwork, open communication, and mutual respect among all team members involved in projects.
  • Reduced project costs through efficient resource allocation and budget management.
  • Developed comprehensive site reports, providing accurate documentation of progress for clients and management teams.
  • Managed procurement processes efficiently by establishing relationships with reliable vendors while negotiating competitive prices for materials and services used onsite.

Teacher Aid/Front Office Assistant

Saint Joseph Child Development Center
09.2019 - 09.2020
  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Graded and evaluated student assignments, papers, and course work.
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Incorporated multiple types of teaching strategies into classroom.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.

Customer Support Associate

Oriental Foods
05.2020 - 08.2020
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
  • Maintained comprehensive knowledge of product offerings to ensure accurate information was provided to customers during troubleshooting efforts.
  • Developed strong relationships with clients through consistent follow-ups on outstanding issues, ensuring timely resolutions and ongoing communication updates.
  • Provided primary customer support to internal and external customers.
  • Improved overall customer experience by proactively identifying areas for process improvement within the support department.
  • Collaborated effectively with cross-functional teams to address complex customer issues and achieve positive outcomes.
  • Answered product and service questions, suggesting other offerings to attract potential customers.

Cashier Assistant

AAFES Exchange
03.2019 - 10.2019
  • Met customer needs through polite, friendly and attentive service.
  • Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
  • Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
  • Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
  • Streamlined payment processes by proficiently utilizing point-of-sale systems, cash registers, scanners, calculators, and other equipment as required.
  • Trained new cashier assistants in company policies, procedures, and best practices for optimal performance.
  • Contributed to store success by actively participating in promotional events and cross-departmental support when needed.

Medical Administrative Assistant

Genesis Hospital and Pharmacy
01.2015 - 03.2017
  • Handled sensitive patient information with discretion, adhering to strict guidelines and safeguarding privacy at all times.
  • Supported office staff and operational requirements with administrative tasks.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Collaborated with healthcare professionals to maintain high-quality care across departments.
  • Called patients to confirm scheduled appointments day in advance.
  • Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
  • Generated reports and logged patient information for reliable records.
  • Ensured accurate insurance billing and coding, reducing claim denials and expediting reimbursements for services rendered.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.

Customer Representative

Del's Farm and Supply
05.2014 - 06.2015
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
  • Collected customer information and analyzed customer needs to recommend potential products or services.
  • Retained dissatisfied customers by offering empathetic listening skills followed by effective problem-solving approaches tailored to each individual case.
  • Responded to customer calls and emails to answer questions about products and services.
  • Conducted surveys to determine customer opinion of products and services.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Boosted sales revenue by skillfully promoting diverse service options.
  • Contributed to the development of departmental strategies aimed at enhancing the overall customer experience.
  • Offered free products or services to pacify irate or unsatisfied customers.
  • Consistently met or exceeded performance metrics while maintaining a focus on delivering outstanding customer care.
  • Provided expert product knowledge to customers, enabling them to make informed purchasing decisions.

Maintenance Assistant

University of Hawaii at Hilo
05.2011 - 05.2014
  • Organized storage areas and tool rooms to keep areas safe and fully stocked.
  • Cleaned and lubricated mechanical systems to keep machinery operating at peak performance.
  • Circulated throughout facility weekly to identify light bulbs in need of replacement.
  • Responded immediately to emergency repairs and other maintenance requests to minimize downtime.
  • Upheld high cleanliness standards in common areas through regular custodial duties including sweeping, mopping, and trash removal.
  • Conducted basic repairs to plumbing systems such as leaky faucets and clogged drains.
  • Reduced maintenance issues with timely reporting and follow-up on facility concerns.
  • Collaborated with fellow Dorm Assistants to ensure consistent support for all residents.
  • Assisted in the successful move-in process for hundreds of new residents each semester.
  • Improved dormitory environment by efficiently addressing and resolving student concerns.
  • Supported student wellness initiatives by coordinating stress-relief activities during high-pressure periods such as midterms or finals week.

Customer Service Representative

Ray and Dor's
05.2008 - 06.2009
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

High School Diploma -

Xavier High School
Chuuk, Micronesia
04.2001 -

GED -

College of Micronesia
Pohnpei, Micronesia
04.2001 -

Bachelor of Arts - Psychology

University of Hawaii At Hilo
Hilo, Hawaii
04.2001 -

Master of Science - Emergency Management

UMGC
Europe
04.2001 -

Skills

Complaint resolution

Customer Consultation

Payment Processing

Technical Support

Data Entry

Clerical Support

Cash Handling

Documentation And Reporting

Customer Service

Time Management

Adaptability

Computer Skills

Multitasking

Languages

English
Advanced (C1)
Pohnpeian
Bilingual or Proficient (C2)

Interests

Volunteering

Traveling

Timeline

Merchandise Associate

S&K
05.2023 - 04.2024

Customer Service Assistant

AAFES Exchange
12.2022 - Current

Recreation Assistant

MWR
07.2022 - 11.2022

Testing Coordinator/Site Representative

Central Texas College
10.2020 - 07.2022

Customer Support Associate

Oriental Foods
05.2020 - 08.2020

Teacher Aid/Front Office Assistant

Saint Joseph Child Development Center
09.2019 - 09.2020

Cashier Assistant

AAFES Exchange
03.2019 - 10.2019

Medical Administrative Assistant

Genesis Hospital and Pharmacy
01.2015 - 03.2017

Customer Representative

Del's Farm and Supply
05.2014 - 06.2015

Maintenance Assistant

University of Hawaii at Hilo
05.2011 - 05.2014

Customer Service Representative

Ray and Dor's
05.2008 - 06.2009

High School Diploma -

Xavier High School
04.2001 -

GED -

College of Micronesia
04.2001 -

Bachelor of Arts - Psychology

University of Hawaii At Hilo
04.2001 -

Master of Science - Emergency Management

UMGC
04.2001 -

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COLEEN LIGOHR