Conniff Carelse
Berlin
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
9
9
years of professional experience
Work History
Social Media Manager
David Cho Visuals
Berlin, Germany
03.2022 - 01.2024
- Developed and managed content calendars for each platform to establish timely and relevant posts.
- Coordinated influencer partnerships, leveraging their reach to expand brand visibility.
- Conducted research to determine current benchmark trends and audience preferences.
- Designed and implemented social media strategies to align with business goals.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
Co-Owner
The Digital Service
Sydney, Australia
02.2018 - 01.2022
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Optimized inventory management systems for streamlined ordering processes and reduced waste levels.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Created business website using Wordpress.
- Built a robust online presence through strategic utilization of SEO tools.
Customer Service Representative
IStore
Cape Town, South Africa
01.2015 - 12.2016
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Certificate IV - Marketing And Communications
Australian Academy of Commerce
Sydney, Australia01.2018
Skills
- Social Media Marketing
- Google Adwords
- Market Trends Analysis
- Keyword Research
- Search Engine Optimization
- HTML and CSS Knowledge
- Microsoft Office
- SEO analytics
- Customer Relationship Management (CRM)
- Zendesk
Timeline
Social Media Manager
David Cho Visuals
03.2022 - 01.2024
Co-Owner
The Digital Service
02.2018 - 01.2022
Customer Service Representative
IStore
01.2015 - 12.2016
Certificate IV - Marketing And Communications
Australian Academy of Commerce