Corbit Norman
Smyrna,DE
Summary
Dynamic Store Manager with proven success at Sherwin-Williams, recognized for opening a new store and achieving the Spectrum Award. Expert in inventory management and team leadership, fostering collaboration and enhancing customer satisfaction. Skilled in strategic planning and problem-solving, driving revenue growth and operational excellence through effective coaching and employee development.
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
9
9
years of professional experience
Work History
Store Manager
Sherwin-Williams
01.2016 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Weekly call list of 50+ customers using lead generation tool for sales and new accounts.
- Prospecting for new clients using tools like BBB, social media an cold calls.
- Supervised guests at front counter, answering questions regarding products.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Completed point of sale opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Assisted with hiring, training and mentoring new staff members.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reported issues to higher management with great detail.
New Store Manager
Sherwin-Williams
09.2019 - 03.2022
- Opened a new store that was an addition to district.
- Opened 100 business charge accounts in the first 3 months prior to opening, and 100 more within the first year.
- After first year, personally achieved Spectrum Award of Presidents Club, by meeting sales, gallons and margin budget.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Completed point of sale opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Education
Marketing
Southern New Hampshire University
Hooksett, NHSkills
- Store operations oversight
- Promotional planning
- Hourly shift management
- Operational budgeting
- Merchandise planning
- Outstanding communication skills
- Store merchandising
- Reliable
- Problem-solving
- Product merchandising
- Leadership development
- Expense tracking
- Culture development
- Inventory management
- Bank deposit procedures
- Employee scheduling
- Bank and safe deposits
- Documentation and reporting
- Employee supervision and motivation
- Sales coaching
- Employee retention strategies
- Store opening and closing
- Accurate cash handling
- Team motivation
- Budget administration
- Goals and performance
- Pricing strategies
- Retail merchandise quality standards
- Sales strategies
- Store opening and closing procedures
- Team development
- Customer response
- Opening and closing procedures
- Training and mentoring
- Inventory forecasting
- Operations
- Staff supervision
- Policies and procedures
- Special events
- Delegating work
- Talent recruitment
- Sales expertise
- Budgeting and cost control
- Performance reviews
- Team building
- Leading staff meetings
- Recruiting and hiring
- Flexible schedule
- Team building and leadership
- Staff management
- Friendly and positive
- Accurate money handling
- Store displays
- Multitasking and organization
- Employee terminations
- Sales Professional
- Verbal and written communication
- Retail inventory management
- Store operations
- Team leadership and coaching
- Customer service
- Supply chain management
- Vendor management
- Team leadership
- Inventory oversight
Accomplishments
- Managed a store that exceeded company expectations in every category during 2022 achieving Presidents Club recognition.
- Achieved Pro Performer through effectively displaying team work and service within the entire district.
- Supervised team of 4-6 staff members, including a driver for district HUB delivery system.
Presidents Club
At my time as the New Store Manager for the Smyrna, DE location, the budgeted sales, total gallons sold and profit margins were met and rewarded with Spectrum of Excellence in the Presidents Club.
Timeline
New Store Manager
Sherwin-Williams
09.2019 - 03.2022
Store Manager
Sherwin-Williams
01.2016 - Current
Marketing
Southern New Hampshire University
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