COSMIN IULIAN MURESAN
Bucharest
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure Hotel Receptionist position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Sales Manager
R&R Trading Comapany
07.2010 - 09.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Hotel Concierge
"The Ritz" Hotel
09.2008 - 08.2009
- Worked closely with the security team in addressing any concerns or issues that arose, ensuring a safe and secure environment for all hotel guests.
- Collaborated with other hotel departments to resolve guest issues quickly and professionally, earning positive feedback from satisfied guests.
- Provided exceptional service to VIP clientele by anticipating their needs and offering personalized attention throughout their stay.
- Supported revenue growth goals of the hotel by actively promoting on-site amenities and services to guests during their stay.
- Managed guest reservations, effectively handling special requests to create customized experiences tailored to individual preferences.
- Organized transportation services for guests upon request, ensuring timely arrivals at their desired destinations.
- Assisted guests with arranging surprise proposals or celebrations during their stay by coordinating closely with other departments such as housekeeping or room service teams.
- Contributed to a positive work environment within the concierge team through strong collaboration, open communication, and genuine support for one another.
Education
Higher National Diploma in Hotel Management
International Institute of American Hotel&Lodging
London, UK06.2010
Skills
- Relationship Building
- Verbal and written communication
- Motivational Skills
- Sales expertise
- Client Relationship Management
- Goals and performance
Travelling, finding new places, people and cultures Cooking Cars Football
Between exploring new places through travel, whipping up delicious meals in the kitchen, cheering on my favorite football team, and having a passion for cars, I've got a great mix of hobbies that keep me busy and engaged.
Languages
English
Advanced
C1
Romanian
Bilingual or Proficient (C2)
Timeline
Sales Manager
R&R Trading Comapany
07.2010 - 09.2023
Hotel Concierge
"The Ritz" Hotel
09.2008 - 08.2009
Higher National Diploma in Hotel Management
International Institute of American Hotel&Lodging
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