Courtney Boyle
Lewes
Summary
Highly skilled case manager with experience in efficiently managing large caseloads while maintaining a high standard of care. Thrives in high-pressure environments and consistently provides recommendations for the best resources and courses of action to meet the unique needs of each patient, ensuring their return to an optimal quality of life.
Overview
3
3
years of professional experience
Work History
Case Manager
The Columbus Organization
08.2022 - Current
- Meet Monthly and Quarterly Deadlines with case notes and face-to-face visits.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Recognize potential problems and proactively intervene before they escalate
- Improve the family's ability to communicate needs to providers
- Access care and services across mental, behavioral, and physical healthcare delivery systems that leads to greater holistic and person-centered care
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Teacher/Administrator Assistant
PACTT Center
10.2021 - 07.2022
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- As the administrator assistance and responsible for maintaining office records and files for staff and children, assist with the paperwork for programs and organizations we are partnered with like POC, Early Headstart, and CACFP/SFSP
- Worked closely with a behavior specialist to better help manage my classroom and challenging behaviors
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
Education
Bachelor's - Human Services with an Early Childhood Concentration
Springfield College
Wilmington, DE05.2021
Associates - Human Services
Delaware Technical Community College
05-2016
High School Diploma -
Sussex Technical High School
05-2013
Skills
- Case management
- Time management
- Case documentation
- Problem-solving
- Active listening
- Organization and multitasking
- Documentation and reporting
- Relationship building
- Positive attitude
- Referrals
- MS office
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Case Manager
The Columbus Organization
08.2022 - Current
Teacher/Administrator Assistant
PACTT Center
10.2021 - 07.2022
Bachelor's - Human Services with an Early Childhood Concentration
Springfield College
Associates - Human Services
Delaware Technical Community College
High School Diploma -
Sussex Technical High School
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