- Electronics and Circuit Building
- Graphic Design
- I like working with my hands and fixing things
- I have a passion for photography and editing photos
- Digital Art and Animation
Courtney Ravers
Delmar
Summary
Tech-savvy individual with hands-on experience in computer maintenance & cybersecurity with a passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions where flaws arise. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements within the workforce.
Overview
6
6
years of professional experience
Work History
Service Desk Tech I
TidalHealth
05.2022 - 03.2025
- Responsible for taking calls within all Tidalhealth offices and medical partners to assisting them with technical support over the phone.
- Perform excellent customer service for all callers
- Worked effectively in fast-paced environments.
- Creating and sending tickets over to the correct technical teams.
- Helping with the client support team with setting up hardware for the hospital to send off to either the Nanticoke or Medical Partner locations.
- Resolved problems, improved operations and provided exceptional service.
- Proven ability to learn quickly and adapt to new situations.
Evening Manager
FoodLion
12.2021 - 03.2022
- Responsible for retail store operations during the evening hours making decisions impacting store associates, merchandise quality and presentation and the level of service offered to our customers
- Ensure conditions involving security, safety, and food safety are consistently maintained at the highest levels
Store Manager
GameStop
03.2019 - 09.2021
- I was responsible for the successful leadership of store operations including building a successful team, developing customer loyalty, driving for results, and achieving goals set for the store I ran
- With this position, I was also responsible for leading and motivating the sales team, managing the day-to-day operations of the store, maintaining up to date promotional material and hiring/training new staff
Education
Bachelor of Science - Cybersecurity
Wilmington University
New Castle, DE06-2026
Information Security and Technology - Computer And Information Sciences
Delaware Technical College
Georgetown, DE06-2021
High School Diploma -
Sussex Technical High School
Georgetown, DE06-2019
Skills
- DESKTOP SOFTWARE PROFICIENCY
- DESKTOP HARDWARE PROFICIENCY
- LAPTOP HARDWARE PROFICIENCY
- LAPTOP SOFTWARE PROFICIENCY
- LINUX MAINTENANCE AND SERVICE
- WINDOWS MAINTENANCE AND SERVICE
- COMPUTER PROGRAMMING
- DATABASE TECHNOLOGY
- CUSTOMER SERVICE
- OLDER WINDOWS OS EXPERIENCE
- SOLDERING EXPERIENCE
- Microsoft Office 365
Interests
Timeline
Service Desk Tech I
TidalHealth
05.2022 - 03.2025
Evening Manager
FoodLion
12.2021 - 03.2022
Store Manager
GameStop
03.2019 - 09.2021
Bachelor of Science - Cybersecurity
Wilmington University
Information Security and Technology - Computer And Information Sciences
Delaware Technical College
High School Diploma -
Sussex Technical High School
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