CRISTINA FRINCU

- Lead teams to execute CMS-wide strategic programs by aligning initiatives with long-term business goals, ensuring they deliver measurable value and sustainable transformation across the organization.

- Lead a team of external resources (project managers and business analysts) and support them in delivering an ambitious program of work

- Drive adoption of key initiatives across CMS member firms by fostering engagement, ownership, and alignment with the firm’s strategic vision

- Foster cross-functional collaboration by integrating strategic priorities across departments such as Strategy, IT, Digital, Marketing and Innovation, ensuring cohesive and consistent change adoption.

- Lead CMS´s digital transformation program combining several business-driven and compliance projects with the objective of delivering the CMS Integration & Innovation strategic pillar
- Responsible for the program roadmap creation and delivery across 3 areas: Digital Presence, Intelligence & Analytics and Client Matter Opening.

- Manage a team of 3 project managers assigned fully to the program and a consultant business analyst

- Engage and communicate to all the 21 CMS member firms and represent the program at key decision-making forums (Change
Advisory Board, Executive Team and Executive Committee Meetings, Global Partners Summits)

- Regularly report progress to different management and executive levels

- Manage the program that launched Zalando´s ZFS (Zalando Fulfillment Solutions) service into new markets: created the program road map, communication plan, roll out plan and on-boarding material necessary for each market and manage the wide range of internal stakeholders involved in it.
- Collaborate with the internal customs, pricing and market departments to document the regulations and limitations that each new market imposes and find ways to accommodate them in order to be able to launch the service.
- Manage one of the sub-programs of the Multi Channel Fulfillment program that aimed to bring Zalando to the next level by making its fulfillment capabilities available to merchants for orders received via any e commerce sales channel.

- Coach junior project managers to navigate complex situations

- Perform the first round of interviews for recruitment of new team members

- Drive continuous improvement initiatives, streamlining workflows and increasing the quality of our PMO deliverables

Managed the full life cycle of several IT projects:

- Implementation of a centralized data management hub by using the Outsystems low code technology to the benefit of all 21 member firms

- Development of multiple connected websites for the CMS strategic streams (CMS Global Intranet, Central Suppliers Database and several mobile apps)

- Implementation of the JIRA Cloud Service Desk, Project Management and Confluence products including custom configurations and workflows
Led a team of 2 Jr. project managers mentoring them in their PM paths, while fulfilling the strategic objectives of the department in the area of Project Management.

Created the project management framework for the IT & Digital team,consistent with the PMI methodology and drove its adoption inside the team

- Gather UI requirements for the bank’s content management systems used by 20,000 users worldwide, streamline business processes, define user stories, coordinate UAT.

- Work closely with end users in order to discover pain areas, define user stories and monitor the product backlog for each release.
- Coordinate with the system supplier (Open Text) in order to ensure development and testing standards are being met.

Performed requirement engineering activities for the upgrade of ECB’s document management system, define the performance and stress testing methodology for all system environments and build relevant dashboards for test results, as well as the functional test cases

Ensure project deliverables’ compliance within the assigned portfolio and the agreed flow of project activities, alongside budget monitoring and project communication.

Led several initiatives for Ericsson Romania, including the implementation of an external resource management solution (Fieldglass SAP) into the Ericsson ecosystem