CRYSTAL REAVES
Newcastle
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
17
17
years of professional experience
Work History
Motor Vehicle Associate III
Department of Motor Vehicles
05.2020 - Current
- Processes a variety of transactions such as issuing, renewing, accessing driving records and reviewing customer history.
- Trained new staff on company policies and customer service protocols, improving team performance.
- Deliver excellent customer service to internal and external customers by obtaining business, personal and sensitive information.
- Review and analyzes various source documents.
- Accesses various manual, computerized, and specialized systems to review and analyze source documents
- Administer vision, written, oral and road examination.
Judicial Case Processor
Justice Of The Peace Court 13
03.2018 - 05.2020
- Review legal court documents
- Prepare and issues a variety of court and legal documents.
- Research case files, records, databases and other sources of information to insure accuracy.
- Enter information into a manual or automated systems.
- Prepare and maintains files and records
- provide information on court/unit procedures and events status to the public, judges, attorneys and Litigants
Unemployment Claims Specialist
NYS Department Of Labor
11.2008 - 06.2017
- Processed unemployment claims efficiently, ensuring compliance with state regulations and guidelines.
- Reviewed documentation for accuracy, reducing errors in claim processing significantly.
- Assisted applicants in understanding eligibility requirements and benefits available through programs.
- Collaborated with team members to implement best practices for claims handling and customer service.
- interview claimants to determine eligibility
Education
GED -
Binghamton High School
Binghamton, NY06-2006
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking
- Attention to detail
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
Timeline
Motor Vehicle Associate III
Department of Motor Vehicles
05.2020 - Current
Judicial Case Processor
Justice Of The Peace Court 13
03.2018 - 05.2020
Unemployment Claims Specialist
NYS Department Of Labor
11.2008 - 06.2017
GED -
Binghamton High School
Section name
- I have experience processing variety of transactions such as issuing, renewing, accessing driver record and updating licenses and non-driver licenses. I also review and analyzes various source of documents such as birth certificates, passports, court documents and immigrations documents. While reviewing the documents I make sure the documents conformity with the laws, rules, regulations, standards, policies and procedures.
- I deliver excellent customer services by providing prompt, accurate, and courteous service for customer that are seeking information and ensuring that the customer is satisfied with the service.
- I administer vision, written and road test examinations to evaluate the driver knowledge and skills to safely operate motor vehicle.
- I access various computer systems such as MVALS, QMATIC, ARTS, Microsoft Outlook, Microsoft excel, Credit cards, remote desktop, image viewer and doc viewer.
- I hand out driver licenses and non- driver by ensuring the application match the person.
Section name
- I have experience processing variety of transactions such as issuing, renewing, accessing driver record and updating licenses and non-driver licenses. I also review and analyzes various source of documents such as birth certificates, passports, court documents and immigrations documents. While reviewing the documents I make sure the documents conformity with the laws, rules, regulations, standards, policies and procedures.
- I deliver excellent customer services by providing prompt, accurate, and courteous service for customer that are seeking information and ensuring that the customer is satisfied with the service.
- I administer vision, written and road test examinations to evaluate the driver knowledge and skills to safely operate motor vehicle.
- I access various computer systems such as MVALS, QMATIC, ARTS, Microsoft Outlook, Microsoft excel, Credit cards, remote desktop, image viewer and doc viewer.
- I hand out driver licenses and non- driver by ensuring the application match the person.
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