Emese Csengelle Széles

Coordinating shift and team leadership responsibilities, overseeing workflow, and optimizing workload and processes.
Functioning as the main contact for coordination with other departments.
Overseeing and ensuring the quality of team performance and client communication, while providing constructive feedback to colleagues.
Leading collaboration with a team of 5-7 members and 5-6 departments to consistently maintain customer satisfaction.
Monitoring, reporting, and escalating potential risks to relevant departments for resolution.
Providing training and mentorship to colleagues on diverse tasks and responsibilities.
Planning schedules and overseeing resource management.
Leading training programs for new hires and overseeing the implementation of the onboarding process.
Focused on fostering motivation and engagement during day-to-day work.

Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.

Managing complex client needs and providing guidance on product/service usage.
Efficiently supporting 3-4 users simultaneously with technical issues.
Working closely with a team of 8-10 members.
Recommending process enhancements.
Maintaining regulatory compliance, including GDPR, PCI, DSS, and others.
Leading collaboration with a team of 8-10 members and 5-6 departments to consistently maintain customer satisfaction.

Providing Level 1 support as the primary point of contact across multiple channels, I resolved customer complaints with empathy, fostering loyalty and driving repeat business.
Working closely with a team of 8-10 members and 5-6 departments to consistently maintain customer satisfaction.

Conducting root cause analysis of product malfunctions while efficiently managing escalated issues and inquiries to achieve satisfactory resolutions for both customers and the company.
Providing feedback and ensuring compliance with SLA requirements.
Building and maintaining comprehensive knowledge of product and service offerings.

Managing 80-90 customer inquiries daily, I effectively handled high-stress situations, maintaining professionalism under pressure while resolving disputes and conflicts.

Handled a high volume of inbound calls, addressing customer inquiries, resolving issues, and providing accurate information on products and services.
Performed troubleshooting to efficiently resolve customer problems and enhance satisfaction.

Conducted outbound calls to gather survey data, providing valuable insights to improve customer experience.

Managed customer complaints with empathy and professionalism, effectively diffusing tension in difficult situations while maintaining a positive brand image and delivering satisfactory resolutions.

Maintained consistent and professional daily communication with partner companies to ensure seamless collaboration and service delivery.
Provided exceptional customer support, including managing and resolving customer compliments and inquiries to maintain satisfaction and loyalty.
Organized and administered airport transfer logistics, ensuring accurate scheduling and smooth operations.

Built strong relationships with entrepreneurs through daily communication to ensure smooth Airbnb property management operations.
Led and coordinated the maintenance team to handle repairs and upkeep, ensuring everything ran efficiently and to high standards.
Managed apartment supplies, making sure each property was well-stocked and ready for guests.
Communicated with guests, assisting with check-ins and providing support to create a welcoming and hassle-free experience.
Organized and scheduled cleaning services to maintain spotless, guest-ready Airbnb apartments.
Responded to guest complaints with care and efficiency, resolving issues quickly to ensure a positive experience.

Played an active role in supporting my family’s gardening business by helping with daily operations and ensuring everything ran smoothly.
Transported workers and essential equipment to job sites, supporting timely and efficient project execution.
Performed a range of gardening tasks, including planting, lawn mowing, and leaf collection, maintaining high-quality results and attention to detail.

Delivered exceptional guest service, ensuring a welcoming and enjoyable dining experience.
Monitored inventory levels, placed orders for supplies, and ensured smooth operational flow.
Created and managed staff schedules, balancing team availability and business needs.