Csilla - Edina Gyorgy
Ingolstadt
Summary
Adaptable and multilingual professional with experience in customer service, team support, and sales. After moving to Germany, I took on a production assistant role to integrate, learn the language, and understand the work culture. Now, I’m ready to step into a role that aligns with my skills and passion for customer engagement, problem-solving, and teamwork. I thrive in dynamic environments, communicate fluently in four languages, and bring a proactive, solution-oriented mindset to every challenge.
Overview
9
9
years of professional experience
4
4
Languages
Work History
Shift Coordinator
Anylink Systems AG
03.2023 - Current
- Verified quality of all work performed to meet demanding targets.
- Delegated tasks to team members and assessed compliance.
- Developed strong working relationships with peers from other departments to facilitate smooth interdepartmental coordination during shift transitions or special projects.
Customer Support Specialist
Webhelp
09.2022 - 03.2023
- Provided timely assistance to customers via phone, email, ensuring a high level of professionalism at all times.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
Assistant Manager
VES SA
01.2016 - 09.2022
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
Education
Berufssprachkurse
Die Kolping Akademie
Ingolstadt, Germany05-2025
Frontend Developer Certificat
Skill Brain Academy
Online01-2024
High School Diploma -
National Collage Mircea Eliade
Sighisoara, Romania 04.2001 -
Skills
Multitasking proficiency
Team leadership
Problem-solving
Team collaboration
Time management
Analytical thinking
Adaptability and flexibility
Empathy and patience
Multitasking and organization
Adaptability
Timeline
Shift Coordinator
Anylink Systems AG
03.2023 - Current
Customer Support Specialist
Webhelp
09.2022 - 03.2023
Assistant Manager
VES SA
01.2016 - 09.2022
High School Diploma -
National Collage Mircea Eliade
04.2001 -
Berufssprachkurse
Die Kolping Akademie
Frontend Developer Certificat
Skill Brain Academy
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