Csíki Dávid-Attila
IT Service Desk Consultant / Specialist
Timișoara
Summary
Hard working, with promising capabilities in designing features and developing. Committed to applying best technology practices and innovative methods.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
Work History
IT Services Support Specialist
Bosch
10.2023 - Current
- Improved customer satisfaction by providing timely and accurate IT support services.
- Developed comprehensive documentation for IT procedures, facilitating consistency across the organization.
- Established user accounts, granting appropriate permissions based on role requirements within the organization.
- Maintained high levels of data security through implementation of robust encryption measures.
- Assisted users with password resets, significantly reducing lockout incidents and improving overall user experience.
- Reduced downtime with proactive identification of potential hardware and software issues.
- Collaborated with cross-functional teams to develop innovative solutions for complex IT problems.
- Contributed to the development of disaster recovery plans, minimizing potential impact from unforeseen critical events or failures.
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems (SMT, ITSD Dash, IT Service Portal / ServiceNow) to manage and process support actions and requests.
- And much more, helping our users navigate their daily tasks with ease and helping our L2 and L3 support groups identify recurring issues to find permanent solutions.
Picker
Metro Cash & Carry România SRL.
07.2023 - 08.2023
- Used picking equipment and machinery safely, enhancing safety compliance and limiting risk.
- Processed orders efficiently to accomplish challenging daily objectives.
- Exceeded targets by quickly and accurately preparing orders.
- Utilized Warehouse Management System (WMS) to view open orders and review directions to storage locations.
- Order-picked goods quickly and accurately, continually delivering against production targets.
- Worked with drive and determination to achieve picking and packing requirements.
- Built and maintained strong working relationships with colleagues, helping each other to resolve issues.
- Checked all items for damage or faults before packing to minimize customer returns.
Education
"Bacalaureat" Diploma - Mathematics & Informatics
"Bartók Béla" High school.
Timișoara, Timiș 09.2018 - 06.2022
Skills
C/C basic level skills
Python basic level skills
Pascal medium level skills
C# medium level skills
Good user of the Unity3D engine
Microsoft Office basic level skills
Communication skills and team spirit
Fast learner
Extremely passionate
Languages
English
Romanian
Hungarian
Italian
German
Timeline
IT Services Support Specialist
Bosch
10.2023 - Current
Picker
Metro Cash & Carry România SRL.
07.2023 - 08.2023
"Bacalaureat" Diploma - Mathematics & Informatics
"Bartók Béla" High school.
09.2018 - 06.2022
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