Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lydia Muthoki Kimonyi

Berlin

Summary

Dynamic and results-driven professional with a proven track record in roles that demanded strategic thinking, analytical prowess, and a client-centric approach. Excited to contribute analytical skills and strategic mindset to a new professional challenge.

Overview

7
7
years of professional experience

Work History

Service Staff

Vapiano Restaurant company
11.2023 - Current
  • Maintained clean and orderly dining area for enjoyable guest experience.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Handled customer inquiries with professionalism, addressing concerns promptly to ensure their satisfaction.

Credit Officer

Stanbic Bank
05.2019 - 09.2021
  • Enhanced credit decision-making by conducting comprehensive financial analysis and risk assessments.
  • Reduced delinquency rates by implementing effective portfolio management strategies.
  • Streamlined loan approval processes with development of standardized credit policies and procedures.
  • Improved cross-functional collaboration, working closely with sales and operations teams to meet business objectives.
  • Evaluated creditworthiness of potential borrowers using thorough research and analysis techniques, minimizing default risks.
  • Facilitated timely decision-making on loan applications through clear communication with internal stakeholders and prompt resolution of any queries or discrepancies.
  • Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.3
  • Optimized credit approval and collection processes, improving operational efficiencies by over 40%.

Executive Banker

Stanbic Bank
03.2017 - 04.2019
  • Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
  • Strengthened customer relationships through attentive service and prompt resolution of inquiries.
  • Enhanced bank profitability by effectively cross-selling various financial products and services.
  • Managed risk exposure by conducting thorough credit assessments for loan applicants.
  • Developed comprehensive financial plans to help clients achieve their short-term and long-term goals.
  • Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
  • Leveraged advanced analytical tools to assess portfolio performance, making informed recommendations for adjustments as needed.
  • Opened, closed, and updated accounts for customers.

Education

Master of Science - Data Analytics And Information System Management

Arden University
Berlin
04.2023

Bachelor of Arts - Business Management And Information Technology

Kabarak University
Kenya
11.2011

Skills

  • Process improvement
  • Customer service orientation
  • Cross-functional collaboration
  • Financial Acumen
  • Credit Analysis
  • Portfolio Management
  • Microsoft Office Proficiency
  • Problem-solving abilities
  • Client relationship management
  • Salesforce CRM
  • Risk Assessments
  • Risk Analysis
  • Problem-Solving
  • Analytical and Critical Thinking
  • Research

Timeline

Service Staff

Vapiano Restaurant company
11.2023 - Current

Credit Officer

Stanbic Bank
05.2019 - 09.2021

Executive Banker

Stanbic Bank
03.2017 - 04.2019

Master of Science - Data Analytics And Information System Management

Arden University

Bachelor of Arts - Business Management And Information Technology

Kabarak University

Similar Profiles

CREATE PROFILE
Lydia Muthoki Kimonyi