Dahnae Smith
Magnolia
Summary
Customer service professional with extensive experience at Lowe’s Home Improvement, skilled in cash handling and register operation. Enhanced customer satisfaction through effective complaint resolution and active listening techniques. Achieved a 15% revenue increase by implementing successful cross-selling strategies. Adaptable and cooperative in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Customer Service Cashier
Lowe’s Home Improvement
02.2023 - 03.2025
- Promoted positive shopping experiences by assisting customers as needed upon entry.
- Handled sensitive payment information securely during all transactions.
- Cross-trained in various departments to demonstrate versatility and support operations.
- Processed returns with care, adhering to policies while prioritizing satisfaction.
- Offered additional services like loyalty programs to enhance engagement.
- Utilized product knowledge for upsells, boosting revenue effectively.
- Collaborated with team members to maintain smooth peak-time operations.
- Conducted inventory counts regularly, ensuring accurate stock levels.
Amazon Fulfillment
Amazon
09.2020 - 02.2023
- Demonstrated adaptability to emerging technologies and software in fast-paced environments.
- Enhanced communication skills via regular collaboration with diverse teams.
- Successfully organized multiple projects while showcasing strong time management capabilities.
- Supported team dynamics by providing guidance and fostering a cooperative environment.
- Exhibited personal responsibility and self-motivation across all tasks.
- Applied critical thinking for problem analysis and decision-making.
- Worked flexible shifts to align with evolving business requirements.
- Built effective working relationships through respect and a helpful attitude.
Pharmacy Technician
Acme Supermarkets
02.2019 - 09.2021
- Facilitated efficient pharmacy operations by assisting with medication dispensing and packaging.
- Managed incoming calls, responding to questions from both customers and healthcare providers.
- Maintained precise inventory records through careful stocking and labeling of medications.
- Accurately calculated dosages, filled prescriptions, and prepared labels for patient medications.
- Protected patient confidentiality by strictly following HIPAA regulations during all interactions.
- Addressed customer concerns in-person or via phone, aiding in order placement and locating items.
- Supported a safe work environment through regular cleaning and organization efforts.
- Boosted pharmacy productivity by implementing effective restocking and shelving strategies.
Cashier
Capriottissandwichshopconcord
10.2017 - 02.2019
- Greeted shoppers promptly, assessed requirements, and guided them through purchasing decisions.
- Ensured secure handling of payments across various methods, achieving high accuracy levels.
- Addressed customer grievances with professionalism, fostering repeat business.
- Trained new staff in cashier protocols, enhancing team efficiency.
- Restocked merchandise strategically to optimize store appearance and functionality.
- Partnered with colleagues to drive sales goals while maintaining cleanliness standards.
- Verified cash drawer balances regularly to guarantee financial accuracy.
- Optimized checkout operations for speedier service and enhanced satisfaction.
Education
High School Diploma -
Smyrna High School
Smyrna De Skills
- Customer relationship management
- Cash handling and register operation
- Customer complaint resolution
- Guest services and support
- Payment processing and cash management
- Product knowledge and merchandising
- Customer focus and inquiries
- Refund handling and issue escalation
- Drawer management and financial analysis
- Time management and organization
- Attention to detail and multitasking
- Adaptability and flexibility in service
- Phone etiquette and conflict resolution
- Quality assurance and basic math skills
- Cultural awareness in customer interactions
- Stress management techniques
- Lot maintenance and cleaning practices
- Cross-selling strategies and order coordination
- Calm demeanor in customer service situations
- Telephone management skills
- Team collaboration and cooperative attitude
- Active listening and problem-solving abilities
Timeline
Customer Service Cashier
Lowe’s Home Improvement
02.2023 - 03.2025
Amazon Fulfillment
Amazon
09.2020 - 02.2023
Pharmacy Technician
Acme Supermarkets
02.2019 - 09.2021
Cashier
Capriottissandwichshopconcord
10.2017 - 02.2019
High School Diploma -
Smyrna High School
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