Daisy Jeann Panugaling
Dover
Summary
Results-driven professional seeking a role that leverages strong organizational skills, leadership experience, and a solid academic foundation to enhance team performance. Recognized for optimizing workflows, fostering collaboration, and driving efficiency in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Hotel Operation Supervisor/ Sales Associate
Fairfield Inn & Suites
04.2023 - Current
- Supervise and support front desk staff in performing check-in and check-out procedures efficiently and professionally.
- Oversee and manage online, phone, and in-person reservation processes to ensure accuracy and guest satisfaction.
- Register arriving guests by collecting and verifying necessary information in accordance with hotel policies.
- Greet guests warmly upon arrival, ensure smooth room assignment, and accommodate special requests when possible.
- Provide detailed information about hotel services, available rooms, rates, and amenities to guests and potential clients.
- Address and resolve guest complaints or concerns promptly and courteously, ensuring a positive experience.
- Maintain up-to-date and accurate records of bookings, cancellations, payments, and guest information.
- Monitor front desk operations and implement improvements to enhance service efficiency and guest satisfaction.
- Collaborate with housekeeping and maintenance departments to ensure rooms and public areas meet quality standards.
- Train, coach, and motivate team members to uphold high levels of service and professionalism
Part Time College Faculty of Tourism and Hospitality Course
St. Cecilia’s College
08.2021 - 12.2022
- Design and develop curricula for students taking up innovative approaches.
- Deliver a range of programs of teaching for students.
- Grading
- Set, mark and assess examinations and works.
- Ensure teaching design and methods are in compliance with the educational standards and regulations of the department.
Front Desk
Dosi Hotel
06.2021 - 12.2022
- Performing all check-in and check-out tasks
- Managing online and phone reservations
- Register guests collecting necessary information
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Maintain updated records of bookings and payments
Guest Service Associate (CEBU OCEAN PARK)
Value Added Facility Management Services
07.2019 - 03.2021
- Front Office
- Customer service experience with a friendly demeanor
- Ticketing
- Cashiering
- Tour Guiding
- Sales
Front Office Associate
Prestigio Hotel Apartments
07.2018 - 07.2019
- Administer all guest departures on an everyday basis.
- Monitor all inquiries for reservations and manage all communication with clients.
- Ensure optimal level of customer service for all guests and manage all communication with guests for check-in and check-out process.
Education
Bachelor of Science - Tourism
University of San Jose-Recoletos
05.2018
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Staff development
- Operations management
- Process monitoring and improvement
- Multitasking
- Adaptability and flexibility
- Professionalism
- Interpersonal skills
Certification
- Best in Tour Guiding
- Youth Tourism Congress
- VP INTERNAL for Tourism Circle Organization
- Basic Training or SOLAS
- AMADEUS Training
- SERVSAFE Training
- Fosse System Training
- READY.SET.SELL training
- Connect U brand: Training
Timeline
Hotel Operation Supervisor/ Sales Associate
Fairfield Inn & Suites
04.2023 - Current
Part Time College Faculty of Tourism and Hospitality Course
St. Cecilia’s College
08.2021 - 12.2022
Front Desk
Dosi Hotel
06.2021 - 12.2022
Guest Service Associate (CEBU OCEAN PARK)
Value Added Facility Management Services
07.2019 - 03.2021
Front Office Associate
Prestigio Hotel Apartments
07.2018 - 07.2019
Bachelor of Science - Tourism
University of San Jose-Recoletos
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