Dana Graus
Milford,DE
Summary
Dynamic customer service professional with a proven track record at Dunkin Donuts, excelling in high-pressure environments. Known for reliability and exceptional patience, I effectively resolved customer concerns while ensuring satisfaction. Skilled in cash handling and maintaining cleanliness, I consistently contributed to a welcoming atmosphere and enhanced customer experiences.
Overview
19
19
years of professional experience
Work History
Customer Service Cashier
Dunkin' Donuts
06.2022 - 02.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Cashier Assistant
McDonald's
03.2021 - 11.2021
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Prepped sandwiches and fries (so have experience with using a air fryer in Fast Food Services)
- Even closed at night time with manager and helping with cleaning the machines, counters, restocking for the next morning shift and cooking appliance's
Deli Clerk
Acme
03.2019 - 08.2019
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Usher
Regal Cinemas
01.2004 - 01.2008
- Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Worked with other staff members to facilitate smooth flow of operations.
- Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
- Took orders at the concession stand for popcorn, candy, and etc.
- Even closed at night times with help of cleaning dishes, machines and etc.
Education
No Degree -
Rancocas Valley Regional High School
Mount Holly, NJ06.2006
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
Timeline
Customer Service Cashier
Dunkin' Donuts
06.2022 - 02.2023
Cashier Assistant
McDonald's
03.2021 - 11.2021
Deli Clerk
Acme
03.2019 - 08.2019
Usher
Regal Cinemas
01.2004 - 01.2008
No Degree -
Rancocas Valley Regional High School
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