Permagardening
Dana Hofmann
Administrative Assistant
Unkenbach
Summary
Organized and dedicated Administrative Assistant, with experience in the public sector of administration and customer service and extensive background in hospitality and guest relations. Skilled at delivering high-quality support, building strong client relationships, and ensuring smooth day-to-day operations. Recognized for adaptability, problem-solving, and a proactive approach in fast-paced environments.
Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Administrative Assistant
Landeshauptstadt Wiesbaden
06.2020 - Current
- Managing administrative processes and documentation within the public sector.
- Supporting daily office operations with accuracy and efficiency
- Answered multi-line phone system, routing calls, delivering messages to staff.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Apprenticeship - Public Administration
Landeshauptstadt Wiesbaden
08.2018 - 06.2020
- Gained in-depth knowledge of municipal administration and public service procedures
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Gathered, organized and input information into digital database.
- Analyzed problems and worked with teams to develop solutions.
Guest Relations Agent
Intercontinental Hotels Group
01.2018 - 08.2018
- Delivering personalized guest services in luxury hospitality environment
- Handled VIP requests and ensured a seamless guest experience
- Enhanced guest satisfaction by promptly addressing concerns and resolving issues.
- Streamlined check-in and check-out processes for improved efficiency and guest experience.
- Conducted regular follow-ups with guests post-stay to gather feedback and implement improvements.
- Coordinated with other departments to ensure seamless guest service throughout their stay.
Apprenticeship - Hospitality Management
Intercontinental Hotels Group
08.2015 - 01.2018
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Participated in workshops and presentations related to projects to gain knowledge.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
- Helped streamline client onboarding processes, leading to smoother client experience.
Education
University of Applied Sciences Entrance Qualificat -
Integrated Comprehensive School
Stromberg, Germany 04.2001 -
Skills
Office administration
Administrative support
Data entry
Mail handling
Microsoft Soft Office
Problem-solving
Customer service
Time management
Appointment scheduling
Resilience
Interests
Outdoor activities
Timeline
Administrative Assistant
Landeshauptstadt Wiesbaden
06.2020 - Current
Apprenticeship - Public Administration
Landeshauptstadt Wiesbaden
08.2018 - 06.2020
Guest Relations Agent
Intercontinental Hotels Group
01.2018 - 08.2018
Apprenticeship - Hospitality Management
Intercontinental Hotels Group
08.2015 - 01.2018
University of Applied Sciences Entrance Qualificat -
Integrated Comprehensive School
04.2001 -
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