Dana Hoyer
Lincoln
Summary
Dependable Key Holder with relevant experience in retail committed to customer satisfaction. Offer unparalleled commitment to service, sales and reliability. Strengths include efficient inventory management, cash handling, and staff supervision. Enthusiastic and quick-learning. Plan, delegate, and follow up on expected tasks, assignments, and activities to meet expectations. Overall increase positive customer feedback with high-quality customer service.
Overview
6
6
years of professional experience
Work History
Key Holder/Shift Manager
Sunshine Octopus
Rehoboth Beach
06.2019 - Current
- Manage daily operations and ensure store readiness for optimal customer service.
- Assist in inventory management by tracking stock levels and restocking items.
- Manage key holder responsibilities such as opening and closing the store, proper cash handling.
- Verify accuracy of register tills at beginning and end of shift.
- Assist customers with product inquires and provide exceptional service.
- Train and mentor new team members on store policies and procedures.
- Maintain visual merchandising standards to enhance product display.
- Receive shipments from vendors and ensure that all products are properly stocked in their designated locations.
- Assist in general housekeeping to maintain store image.
- Accomplish sales goals by engaging customers, delivering top-notch service and promoting special items.
Education
Some College (No Degree) - Elementary Education
Delaware Technical Community College
DEHigh School Diploma -
Milford Senior High School
Milford, DelawareSkills
- Customer service
- Product knowledge
- Time management
- Cash handling accuracy
- Store operations oversight
- Drawer counting
- Opening and closing coordination
- Team member development
- Professional demeanor
Timeline
Key Holder/Shift Manager
Sunshine Octopus
06.2019 - Current
Some College (No Degree) - Elementary Education
Delaware Technical Community College
High School Diploma -
Milford Senior High School