Overview
Work History
Education
Skills
Certification
Timeline
Generic

Danae Gould

Wilmington

Overview

10
10
years of professional experience
1
1
Certification

Work History

Patient Access Specialist

Planned Parenthood
03.2024 - Current
  • Managed inbound calls and inquiries for appointment scheduling.
  • Conducted thorough verifications of all scheduled insurances.
  • Ensured accurate and secure dissemination of medical records under HIPAA guidelines.
  • Oversaw comprehensive record management within CRM platform EPIC.

Sr. Client Service Representative

Bank of New York Mellon (BNYM)
04.2022 - 07.2023
  • Managed transactional processes for personal and minor accounts under Call Center protocols.
  • Facilitated asset transfers, wire transactions, online account management, and document submissions.
  • Handled diverse client needs including drafting orders and resolving account issues.

Patient Care Coordinator

MedExpress Urgent Care
07.2020 - 01.2022
  • Supported daily clinic operations by managing opening and closing procedures effectively.
  • Assisted with inquiries and directed them through registration.
  • Streamlined office operations by organizing records and maintaining efficient file systems while managing telecommunication needs.
  • Validated patient demographic data with precision.
  • Executed effective procedures for managing transactions.
  • Ensured accurate information verification and provided required documentation for patient departure.

Banking Specialist II

TD Bank
07.2015 - 02.2017
  • Maintained high standards of customer engagement.
  • Addressed inquiries and resolved issues efficiently within high-volume call environments.
  • Ensured attainment of key metrics like AHT, CPH, Adherence, and Compliance in contact center.
  • Implemented efficient use of dual-screen setup and multiple software tools including Microsoft Office components.
  • Provided coaching support as part of the Ambassador program for incoming team members.
  • Contributed to the growth and mentorship of team members alongside Team Manager.
  • Achieved most measurable metrics through consistent performance.

Certified Nursing Assistant

Rescare
11.2014 - 02.2015
  • Enabled individuals with Developmental Disabilities to reach their full potential.
  • Oversaw and executed meal planning consistently.
  • Ensured accurate medication administration.
  • Organized schedules to facilitate timely execution of recurring events.
  • Participated actively in every monthly meeting.
  • Ensured compliance with HIPAA and OSHA regulations.

Education

Certificate - Medical Administrative Assistant

Delaware Technical Community College
Wilmington, DE
05.2020

GED -

Wilmington Job Corp Center
Wilmington, DE
07.2008

Skills

  • Medical Billing and Coding / Insurance
  • CRM
  • Payment Processing
  • Call Center
  • Referrals, Prior Authorization, and Pre-certification
  • Patient Processing, and Patient intake
  • Revenue Cycle
  • AIDET
  • HIPAA
  • Telecommunications
  • Leadership Experience
  • Problem Resolution
  • Office Administration
  • Scheduling
  • Managing patient charts
  • Patient Care
  • ICD-10
  • CPT Coding
  • Data Entry
  • Microsoft Office
  • Customer service
  • Medical terminology
  • Medical records
  • Medical coding
  • Computer skills
  • Insurance verification
  • Medical administrative support
  • Epic
  • Organizational skills
  • Time management

Certification

  • Certified Medical Administrative Assistant (CMAA) March2020 to March2022 Certification Number: P7B3Y9M8
  • Certified Electronic Health Records Specialist May2020 to May2022 Certification Number: G3H5H8H9
  • AED Certification
  • CPR Certification
  • CNA
  • State Tested Nursing Assistant
  • BLS Certification
  • Driver's License

Timeline

Patient Access Specialist

Planned Parenthood
03.2024 - Current

Sr. Client Service Representative

Bank of New York Mellon (BNYM)
04.2022 - 07.2023

Patient Care Coordinator

MedExpress Urgent Care
07.2020 - 01.2022

Banking Specialist II

TD Bank
07.2015 - 02.2017

Certified Nursing Assistant

Rescare
11.2014 - 02.2015
  • Certified Medical Administrative Assistant (CMAA) March2020 to March2022 Certification Number: P7B3Y9M8
  • Certified Electronic Health Records Specialist May2020 to May2022 Certification Number: G3H5H8H9
  • AED Certification
  • CPR Certification
  • CNA
  • State Tested Nursing Assistant
  • BLS Certification
  • Driver's License

Certificate - Medical Administrative Assistant

Delaware Technical Community College

GED -

Wilmington Job Corp Center

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Danae Gould