Danae Gould
Wilmington
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Access Specialist
Planned Parenthood
03.2024 - Current
- Managed inbound calls and inquiries for appointment scheduling.
- Conducted thorough verifications of all scheduled insurances.
- Ensured accurate and secure dissemination of medical records under HIPAA guidelines.
- Oversaw comprehensive record management within CRM platform EPIC.
Sr. Client Service Representative
Bank of New York Mellon (BNYM)
04.2022 - 07.2023
- Managed transactional processes for personal and minor accounts under Call Center protocols.
- Facilitated asset transfers, wire transactions, online account management, and document submissions.
- Handled diverse client needs including drafting orders and resolving account issues.
Patient Care Coordinator
MedExpress Urgent Care
07.2020 - 01.2022
- Supported daily clinic operations by managing opening and closing procedures effectively.
- Assisted with inquiries and directed them through registration.
- Streamlined office operations by organizing records and maintaining efficient file systems while managing telecommunication needs.
- Validated patient demographic data with precision.
- Executed effective procedures for managing transactions.
- Ensured accurate information verification and provided required documentation for patient departure.
Banking Specialist II
TD Bank
07.2015 - 02.2017
- Maintained high standards of customer engagement.
- Addressed inquiries and resolved issues efficiently within high-volume call environments.
- Ensured attainment of key metrics like AHT, CPH, Adherence, and Compliance in contact center.
- Implemented efficient use of dual-screen setup and multiple software tools including Microsoft Office components.
- Provided coaching support as part of the Ambassador program for incoming team members.
- Contributed to the growth and mentorship of team members alongside Team Manager.
- Achieved most measurable metrics through consistent performance.
Certified Nursing Assistant
Rescare
11.2014 - 02.2015
- Enabled individuals with Developmental Disabilities to reach their full potential.
- Oversaw and executed meal planning consistently.
- Ensured accurate medication administration.
- Organized schedules to facilitate timely execution of recurring events.
- Participated actively in every monthly meeting.
- Ensured compliance with HIPAA and OSHA regulations.
Education
Certificate - Medical Administrative Assistant
Delaware Technical Community College
Wilmington, DE05.2020
GED -
Wilmington Job Corp Center
Wilmington, DE07.2008
Skills
- Medical Billing and Coding / Insurance
- CRM
- Payment Processing
- Call Center
- Referrals, Prior Authorization, and Pre-certification
- Patient Processing, and Patient intake
- Revenue Cycle
- AIDET
- HIPAA
- Telecommunications
- Leadership Experience
- Problem Resolution
- Office Administration
- Scheduling
- Managing patient charts
- Patient Care
- ICD-10
- CPT Coding
- Data Entry
- Microsoft Office
- Customer service
- Medical terminology
- Medical records
- Medical coding
- Computer skills
- Insurance verification
- Medical administrative support
- Epic
- Organizational skills
- Time management
Certification
- Certified Medical Administrative Assistant (CMAA) March2020 to March2022 Certification Number: P7B3Y9M8
- Certified Electronic Health Records Specialist May2020 to May2022 Certification Number: G3H5H8H9
- AED Certification
- CPR Certification
- CNA
- State Tested Nursing Assistant
- BLS Certification
- Driver's License
Timeline
Patient Access Specialist
Planned Parenthood
03.2024 - Current
Sr. Client Service Representative
Bank of New York Mellon (BNYM)
04.2022 - 07.2023
Patient Care Coordinator
MedExpress Urgent Care
07.2020 - 01.2022
Banking Specialist II
TD Bank
07.2015 - 02.2017
Certified Nursing Assistant
Rescare
11.2014 - 02.2015
- Certified Medical Administrative Assistant (CMAA) March2020 to March2022 Certification Number: P7B3Y9M8
- Certified Electronic Health Records Specialist May2020 to May2022 Certification Number: G3H5H8H9
- AED Certification
- CPR Certification
- CNA
- State Tested Nursing Assistant
- BLS Certification
- Driver's License
Certificate - Medical Administrative Assistant
Delaware Technical Community College
GED -
Wilmington Job Corp Center