Summary
Overview
Work History
Education
Skills
Languages
Certifications And Courses
Timeline
Generic

Dania Abd Al-Mohsen

Amman

Summary

Dynamic Senior Integration Engineer with extensive experience at Amazon, specializing in API implementations and payment gateway solutions. Proven track record in optimizing error monitoring with AWS CloudWatch and enhancing merchant onboarding processes. Adept at technical documentation and fostering collaboration, driving impactful results in high-pressure environments.

Overview

12
12
years of professional experience

Work History

Senior Integration Engineer

Amazon
06.2017 - Current
  • Lead enterprise merchant onboarding by solutioning (on-site/off-site) integrations for merchants and top-tier partners in the market, based on business needs and technical capabilities.
  • Work closely with senior product managers and software development managers to influence the business and technical roadmap, to ensure alignment with strategic organizational goals and vision.
  • Sign-off on technical strategies and design documents for new launches to ensure scalable and efficient integration solutions with minimal integration efforts on customers' end.
  • Collaborate with leadership to prioritize solutions that meet the organization's vision and goals, while addressing key technical and business challenges.
  • Deliver the best to merchants by ensuring the right solutions are implemented, providing solution deliverables to BDMs for consideration in merchant implementation by Support Engineers.
  • Drive governance for technical discussions, leading calls with merchants during onboarding, and aligning approaches with Support Engineers.
  • Materialize merchant documentation, delivering integration docs, solution designs, TRDs, and customized artifacts to fit merchant needs.
  • Lead UAT (testing) post-integration to ensure seamless deployment and compliance with agreed-upon integration solutions.
  • Provide extended support for launched merchants, engaging in dial-up activities, and issue resolution post-go-live for up to 30 days.
  • Support complex issue resolution by assisting Support Engineers in troubleshooting and escalating merchant-related technical problems.
  • Assist in unique cases, such as legal discussions, RFP submissions, progress reviews, case studies, demos, and proof of concepts during pitching phases.
  • Drive innovation discussions with the product team for feature sets not currently available in APS service offerings.
  • Optimize error monitoring using AWS CloudWatch and QuickSight, driving data-driven decisions.
  • Collaborate with internal teams on automation projects to streamline operations.

Senior Integration Engineer

PayFort Jordan
08.2015 - 06.2017
  • Designed and implemented scalable payment gateway solutions for diverse merchants
  • Developed support documentation and SOPs, improving merchant onboarding processes
  • Monitored service performance, identified recurring issues, and implemented permanent solutions
  • Conducted 3rd-party workshops for smooth API integrations and payment processing
  • Managed incident response and platform stability, ensuring high availability
  • Built internal tools to improve team productivity and process efficiency

Integration Support Engineer

PayFort
08.2016 - 12.2016
  • Provided technical support for merchants integrating with the payment gateway
  • Handled complex API integration cases across multiple industry verticals
  • Assisted in troubleshooting merchant transaction failures and technical issues
  • Worked closely with business and tech teams to optimize onboarding timelines

Software Engineer

Aspire Services
04.2015 - 08.2016
  • Gained hands-on experience in .NET, C#, and Java for software development
  • Developed and maintained web applications using HTML, JavaScript, CSS, and JQuery
  • Assisted in database design and SQL/Oracle integrations

Trainer Support Engineer

ITG
06.2013 - 09.2013
  • Provided technical support for system configurations and maintenance
  • Assisted in server installations, Windows setup, and Cisco network configurations
  • Troubleshot hardware and software issues for enterprise clients

Education

B.Sc. - Computer Engineering

AL BALQA APPLIED UNIVERSITY (FE)
AMMAN, JORDAN
01.2015

Scientific High School Diploma -

SUKAINAH SECONDARY SCHOOL
AMMAN, JORDAN
01.2010

Skills

  • Experience in building automated solutions for merchants, and internal processes using AWS Lambda, CloudWatch, and QuickSight
  • Expertise in diagnosing complex, multi-service support issues, identifying root causes, and implementing long-term fixes
  • Strong understanding of distributed system design and the ability to make long-term decisions Short-term technical trade-offs
  • Ability to work with engineering, support, and business teams to optimize technical processes and integrations
  • Skilled in defining and improving operational efficiencies, ensuring high standards in integration processes, and developing force-multiplying technical solutions
  • NET
  • C#
  • Python
  • RESTful APIs
  • Payment Gateway Integration
  • Error Tracking
  • Log Analysis
  • Agile
  • Technical Documentation
  • SOP Development

Languages

  • Arabic, Native
  • English, Fluent (Written & Spoken)

Certifications And Courses

  • .NET Programming Course, Pioneers Academy, 06/01/13, 08/01/13
  • CCNA (Cisco Certified Network Associate) Training, Free University Training, 11/01/12, 12/01/12
  • Communication Skills Course, LOYAC Institute, 01/01/08, 01/01/08
  • English Course, British Council, 05/01/15, 05/01/15

Timeline

Senior Integration Engineer

Amazon
06.2017 - Current

Integration Support Engineer

PayFort
08.2016 - 12.2016

Senior Integration Engineer

PayFort Jordan
08.2015 - 06.2017

Software Engineer

Aspire Services
04.2015 - 08.2016

Trainer Support Engineer

ITG
06.2013 - 09.2013

B.Sc. - Computer Engineering

AL BALQA APPLIED UNIVERSITY (FE)

Scientific High School Diploma -

SUKAINAH SECONDARY SCHOOL

Similar Profiles

CREATE PROFILE
Dania Abd Al-Mohsen