Daniel Naumann
Milton
Summary
Accomplished Manager with a proven track record in leading teams to exceed customer expectations, notably at Planet of the Vapes MD. Expert in delivery logistics and customer service, blending hard skills like commercial driving with soft skills such as effective communication. Achieved significant improvements in team performance and delivery efficiency without compromising safety or quality.
Overview
6
6
years of professional experience
Work History
Delivery Driver
Dominoes Pizza
04.2022 - 09.2023
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Lead Delivery Driver
Besche Furniture
01.2020 - 01.2022
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Verified daily deliveries against shipping instructions before delivering to customers.
- Interpreted maps and followed written and verbal directions.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Expedited deliveries to meet customer deadlines and requirements.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Successfully avoided time delivery delays by carefully planning best routes.
Manager
Planet of the Vapes MD
05.2017 - 01.2019
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Managed and motivated employees to be productive and engaged in work.
- Established team priorities, maintained schedules and monitored performance.
Education
High School Diploma -
Severna Park High
Severna Park, MD06-2016
Skills
- Delivery logging
- Commercial driving
- Valid Driver's license
- Shopping orders
- Vehicle maintenance
- Point-of-sale system
- Dependable and reliable
- Cargo handling
- Customer interaction
- Courteous and polite demeanor
- Safe driving
- Experienced manual transmission driver
Timeline
Delivery Driver
Dominoes Pizza
04.2022 - 09.2023
Lead Delivery Driver
Besche Furniture
01.2020 - 01.2022
Manager
Planet of the Vapes MD
05.2017 - 01.2019
High School Diploma -
Severna Park High
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