Daniel Oaikhena
Munich
Kurzprofil
IT Support professional with 3 years of experience supporting users and helping organizations maintain reliable IT operations across hospitality and healthcare environments. Experienced in end-user support, hardware and software troubleshooting, Microsoft 365, ticket management, device deployment, and incident resolution.
Skilled in Windows environments, Active Directory, user administration, and workplace IT support. Certified in CompTIA A+, CompTIA Network+, and Microsoft Azure Fundamentals (AZ-900), with a growing interest in System Administration and Cloud technologies.
I enjoy solving technical problems, improving user experience, and continuously expanding my technical skills while contributing to efficient and dependable IT services.
Übersicht
3
3
Languages
1
1
Certification
3
3
years of professional experience
Berufserfahrung
Service Engineer
Agile Robot Se
München
08.2026 - Current
- Technical troubleshooting, system maintenance, installation
- Offered clear, reliable desk-side support to internal service users, rectifying issues quickly and accurately.
- Provided first-class PC support, using outstanding working knowledge of various Windows and Microsoft Office applications.
- Coordinated and ovesaw user accounts creation, monitoring and maintenance, access levels and permissions in line with security procedures and delegations.
- Constructed, installed and tested customised configurations based on various platforms and operating systems.
- Carried out accurate patching and unpatching of LAN points, enabling reliable operational facilities.
IT Assistant
Mandarin Oriental Hotel
06.2025 - 03.2026
- Supported user devices over 150 with hardware, software, and connectivity troubleshooting
- Administered Active Directory/Entra ID, managing user accounts, security groups, access controls, and password resets.
- Managed device configuration and security through MDM solutions
- Resolved IT incidents and service requests using ticketing systems and SLAs
- Monitored systems and networks using SolarWinds
- Deployed and configured desktops, laptops, and operating systems
- Supported employee onboarding/offboarding and access provisioning
- Assisted with Cisco Catalyst 9200 switch deployment and configuration, handled all the site work and Documentation
- Provided technical support through tickets, calls, emails, ensuring timely issue resolution while collaborating with global IT teams and supporting SharePoint, Teams, and OneDrive, ecosystems.
IT Service Technician
KMU Klinikum
05.2024 - 07.2025
- Provided hardware and software troubleshooting and support
- Assisted with relocation and setup of medical and IT equipment
- Supported workstation, printer, and peripheral deployments
- Resolved user issues and escalated complex incidents when required
- Maintained IT service and system documentation, Sharepoint, Onedrive, Outlook and Teams
- Executed large-scale infrastructure tasks, including workstation deployment, network printer setup, and peripheral configuration.
- Maintained precise documentation of system configurations, network layouts, and service tasks to optimize departmental efficiency
IT Support/ Technical Support
ECR Technology Solutions
05.2023 - 04.2024
- elivered 1st and 2nd line remote IT support for software, systems, and network issues
- Installed and maintained operating systems and software using remote support tools
- Managed Active Directory user accounts, access, and security policies
- Supported VPN, cloud applications, and virtual environments
- Performed system updates, patching, and routine maintenance
- Used monitoring and ticketing systems to manage incidents and SLA compliance
Ausbildung
High School Diploma -
Computer Training / Abitur
MünchenHigh School Diploma -
Secondary
NigeriaKompetenzen
Microsoft Azure – Knowledge (AZ-104 in Progress
- User and Group Management
- Azure Storage Management
- Azure Resource Groups and Resource Management
- Azure Monitor and Alerts
- Microsoft 365: User support and troubleshooting
- Hardware and Software Support: Diagnosing and resolving hardware and software issues
- Networking Fundamentals: Basic networking knowledge and connectivity troubleshooting
Languages
English
First language
ENGLISH
Proficient
C2
German
Intermediate
B1
Zertifizierung
- MICROSOFT AZ-900 ACHIEVED
- COMPTIA NETWORK+ ACHIEVED
- COMPTIA A+ ACHIEVED
- MICROSOFT INTUNE
- COMPUTER SCIENCE AND PROGRAMMING REDI SCHOOL MUNCHEN MAY 2024
- IT SUPPORT COURSERA AUG 2023
- Driving license category Class B
Additional Information
Active job search, career coaching and further education e.g. AI /Microsoft AZ-104 since April 2026.
Zeitleiste
Service Engineer
Agile Robot Se
08.2026 - Current
IT Assistant
Mandarin Oriental Hotel
06.2025 - 03.2026
IT Service Technician
KMU Klinikum
05.2024 - 07.2025
IT Support/ Technical Support
ECR Technology Solutions
05.2023 - 04.2024
High School Diploma -
Computer Training / Abitur
High School Diploma -
Secondary