Daniel Thomas

Assists applicants in completing applications, either verifying information on existing applications or by taking new applications.

Reviews documents to insure compliance with various regulations.

Created and maintained team newsletters for various teams.

Created PowerPoints helping to explain procedures.

Created games and recognition activities to boost team morale.

Reviewed applications for fraud characteristics to insure applications were legitimate.

• Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
• Oversaw night auditing of daily room occupancy and hotel revenue.
• Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
• Kept accounts in balance and ran daily reports to verify totals.

• Handled high-pressure situations calmly, maintaining professionalism at all times.
• Organized front desk area to maintain a professional and welcoming appearance for guests.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.