Daniela Eliasquevici
-
Lautzenhausen
Summary
Personable and reliable with positive, upbeat attitude. Understands importance of customer service and multi-tasking, with strong organizational and communication skills. Committed to enhancing guest experiences and supporting team success.
Overview
26
26
years of professional experience
4
4
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Administrative Clerk
Avia Blu Flightline Ltd
03.2023 - Current
- Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Helped maintain a positive office atmosphere with proactive conflict resolution and team-building efforts.
- Enhanced office productivity by managing incoming calls, emails, and appointments for staff members.
- Input data into spreadsheets and databases.
ID ADMINISTRATOR
Crewlink Ireland Limited
09.2021 - 03.2023
- ID administrator handles the 5 years background checks of cabin crew issuing and renewing Crew ID's
Cabin Crew
Ryanair - Europe's Favourite Airline
03.2021 - 11.2021
- Responsible for the comfort, safety and welfare of passengers travelling on aircrafts
- Greeting passengers as they board and exit the plane, showing passengers to their seats and providing special attention to certain passengers, such as the elderly or disabled, selling meals, refreshments, duty free products, checking the condition and provision of emergency equipment and information for passengers, demonstrating emergency equipment and safety procedures, administering first aid, dealing with emergencies
Cruise Director
Lueftner Cruises
03.2018 - 11.2019
- In the spotlight and ease speaking in front of audiences of up to 180 passengers
- Keep guests both informed and entertained on board the ship
- Knowledgeable about the cruise routes and excursions and the passengers' go-to person for information regarding the itinerary, destinations and shore excursions, ensuring that everything runs smoothly
Sales Manager
MV MOTOS
08.2016 - 07.2017
- Sales Coordinator of clothes, motorcycles and services being responsible to check the service provide by the team and marketing, also responsible for purchase of goods and payroll system
Shop Assistant
MSC Cruises
01.2016 - 06.2016
- Sales assistant in the watches and sunglasses shop, responsible for communication and customer service, spare price and placement on items, organization, assembly layouts and displays of the store as well as responsible for inventories
Financeiro
MV motos
05.2014 - 01.2016
- Sales coordinator of motorcycles, clothes and services being responsible to check the service provide by the team and marketing, also responsible for purchase of goods and pay roll system
Manager
Clássicos
08.2008 - 12.2013
- Responsible for purchase and revenue of the company, also in charge of the hire and management of the staff
Tour Coordinator
Aguas Radicais Agencia de Tursimo
12.2005 - 01.2007
- Extreme Sports Tour Guide and coordinate (Rafting, Kayak, Trekking and Rappel), being responsible to be hostess in camping, hotels and touristic information
Customer Service
Walt Disney World
11.1999 - 01.2000
Customer Service
Walt Disney World
06.1999 - 08.1999
Education
Bachelor's degree - Tourism and Travel Services Management
Universidade Anhembi Morumbi
01.1996 - 01.2000
Skills
Organized filing systems
Documentation and recordkeeping
Invoice processing
Spreadsheets management
Microsoft Excel
Effective client communication
Email correspondence
Collaborative team development
Engaged listener
Certification
Fluência Duolingo em Inglês, Avançado
Timeline
Administrative Clerk
Avia Blu Flightline Ltd
03.2023 - Current
ID ADMINISTRATOR
Crewlink Ireland Limited
09.2021 - 03.2023
Cabin Crew
Ryanair - Europe's Favourite Airline
03.2021 - 11.2021
Cruise Director
Lueftner Cruises
03.2018 - 11.2019
Sales Manager
MV MOTOS
08.2016 - 07.2017
Shop Assistant
MSC Cruises
01.2016 - 06.2016
Financeiro
MV motos
05.2014 - 01.2016
Manager
Clássicos
08.2008 - 12.2013
Tour Coordinator
Aguas Radicais Agencia de Tursimo
12.2005 - 01.2007
Customer Service
Walt Disney World
11.1999 - 01.2000
Customer Service
Walt Disney World
06.1999 - 08.1999
Bachelor's degree - Tourism and Travel Services Management
Universidade Anhembi Morumbi
01.1996 - 01.2000