Daniela Witman
Wrocław
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
25
25
years of professional experience
Work History
Dispatcher/German-speaking Customer Service Specialist
Telima Poland Sp. z o.o.
01.2017 - 01.2018
- Conducted thorough research to address complex customer issues, ensuring complete resolution within specified timeframes.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
German Language Teacher
Evangelical Center for Diakonia and Education named after Rev. M. Luther in Wrocław
01.2016 - 01.2017
- Addressed diverse learning styles by employing differentiated instruction techniques tailored to each student''s needs, leading to more successful outcomes.
- Sourced optimal curricula and developed lesson plans to fully cover target material for each course.
Elderly Caregiver Volunteer
Elderly
01.2012 - 01.2015
- Collaborated with volunteer program coordinators to improve overall service delivery by sharing insights from hands-on experience and assisting in development of new initiatives.
Telemarketer
InsERT S.A.
01.2011 - 01.2012
- Conducted market research surveys over phone, gathering valuable feedback for product development purposes.
Elderly Caregiver Volunteer
Wroclawskie Centrum Rozwoju Spolecznego
02.2001 - 01.2005
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
German Language Teacher
Artistic Lyceum ALA in Wrocław
01.1996 - 01.1999
- Addressed diverse learning styles by employing differentiated instruction techniques tailored to each student''s needs, leading to more successful outcomes.
Au Pair Childcare Provider
Religion In
01.1995 - 01.1996
- As an Au Pair Childcare Provider, your primary responsibility is to offer personalized and attentive care to the children of your host family. Living with the family, you become an integral part of their daily life, contributing to the children's well-being and development.
Secretary
Caravex construction company
12.1992 - 01.1993
- Six-month internship
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
Education
Master's Degree - German Philology
University of Wrocław
Wroclaw, Poland01.2000
German Language Teacher -
Teacher Training College of Foreign Languages in Wrocław
Wroclaw, Poland01.1997
Secretary - Stenography and Correspondence in German
Secretarial Studies in Wrocław
Wroclaw, Poland01.1994
High School Diploma -
XI High School in Wrocław
Wroclaw, Poland01.1992
Skills
- Remote Office Availability
- Report Preparation
- Microsoft Exchange
- Lead Generation
- Remote Collaboration Tools
- Time Management
- Data Analysis
- Customer Relationship Management (CRM)
Additional Qualifications
Kleines Deutsches Sprachdiplom (KDS), Goethe Institute in Germany
Place Of Birth
Wrocław
Personal Qualities
Operational, communicative, ability to work in a team, quick adaptation to new environments, sensitivity, diligence, conscientiousness
Personal Information
Date of Birth: 02/03/73
Languages
German
Advanced (C1)
English
Intermediate (B1)
Timeline
Dispatcher/German-speaking Customer Service Specialist
Telima Poland Sp. z o.o.
01.2017 - 01.2018
German Language Teacher
Evangelical Center for Diakonia and Education named after Rev. M. Luther in Wrocław
01.2016 - 01.2017
Elderly Caregiver Volunteer
Elderly
01.2012 - 01.2015
Telemarketer
InsERT S.A.
01.2011 - 01.2012
Elderly Caregiver Volunteer
Wroclawskie Centrum Rozwoju Spolecznego
02.2001 - 01.2005
German Language Teacher
Artistic Lyceum ALA in Wrocław
01.1996 - 01.1999
Au Pair Childcare Provider
Religion In
01.1995 - 01.1996
Secretary
Caravex construction company
12.1992 - 01.1993
Master's Degree - German Philology
University of Wrocław
German Language Teacher -
Teacher Training College of Foreign Languages in Wrocław
Secretary - Stenography and Correspondence in German
Secretarial Studies in Wrocław
High School Diploma -
XI High School in Wrocław
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