Daniel Alturo Flores
New Castle
Summary
Dynamic professional with extensive experience at Amazon, excelling in order fulfillment and team leadership. Proven ability to enhance customer satisfaction through effective problem-solving and multitasking. Recognized for mentoring staff, resulting in improved productivity and quality control. Committed to fostering collaboration and maintaining high standards in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Fulfillment Associate
Amazon
10.2024 - Current
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
Trainer
ERC
04.2020 - 04.2022
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Elementary School Teacher
Ministry Of Education
03.2014 - 03.2021
- Created lesson plans correlating with state curriculum standards and devised educational programs to meet educational objectives.
- Evaluated and assessed student progress regularly, providing constructive feedback and adapting teaching methods accordingly.
- Established open communication and positive relationships with students, parents, peers, and administrative staff.
- Established a positive classroom environment through effective classroom management strategies, fostering student respect and cooperation.
Customer Service Representative
ERC
08.2019 - 04.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Call Center Representative
Alorica
03.2018 - 07.2018
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries promptly.
Education
Bachelor's Degree In Education Mention Modern Lang -
Universidad Nacional Evangelica
Dominican Republic07-2021
Skills
- Team leadership
- Communication skills
- Multitasking and organization
- Staff scheduling
- Work prioritization
- Quality control
- Teamwork and collaboration
- Data entry
- Attention to detail
- Employee training
- Problem-solving
- Team collaboration
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Elementary
Timeline
Fulfillment Associate
Amazon
10.2024 - Current
Trainer
ERC
04.2020 - 04.2022
Customer Service Representative
ERC
08.2019 - 04.2020
Call Center Representative
Alorica
03.2018 - 07.2018
Elementary School Teacher
Ministry Of Education
03.2014 - 03.2021
Bachelor's Degree In Education Mention Modern Lang -
Universidad Nacional Evangelica
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